General Manager - Base, Commissions, & Bonus

Serendipity Labs offers upscale workplace communities to its members from a cross section of industries. It does so through the superior service delivery of flexible workplace offerings such as private offices, team spaces, coworking memberships and venues for events and business meetings. With a growing national and international network, our flexible membership plans allow Members to work, meet and innovate in our inspirational settings in urban and suburban locations.

By building on hospitality and coworking industry experience, Serendipity Labs understands how to exceed Member and Guest expectations. We are looking for candidates who are passionate about delivering upscale experiences and who want to run a business within this high growth, fast paced industry.

• Successful financial performance as evaluated based on revenue and cost performance to budget and profitability of the lab through successful P&L management.

• Taking all necessary steps to ensure the Lab is performing to Budget, by working effectively with the central marketing and sales resources, and leading the Lab Team in local lead generation efforts.

• Participate in Quarterly Business Reviews to account for financial performance and create an action plan to improve performance.

• Reviewing controllable lab level costs and ensuring performance to budget alongside periodic review of pricing and service level with local vendors to ensure the very best margin performance.

• Maximize revenue from services by up and cross selling services to new and existing members.

• Have an excellent knowledge of your local market, competition, your lab, pricing and services offered.

• Review and process monthly invoicing/billing to ensuring accuracy and follow up with delinquent accounts according to the AR process, escalating to the GM when necessary.

We offer a competitive benefits package designed to support our employees both at work and in their everyday lives, including:

• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Paid time off and company holidays
• Company-paid and voluntary insurance benefits
• Employee assistance and wellness resources
• Professional development and growth opportunities
• Employee discounts and coworking benefits

A review of this description has excluded the marginal functions of the position that are incidental to the performance of
fundamental job duties. All duties and requirements are essential job functions.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to follow any other job-related instructions and to perform any other job-related duties requested by their team leader.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.