Member Sales Associate

• →Guide clients through their available options with clarity, patience, and a consultative approach while confidently encouraging them to take the next step 

• →Listen carefully, ask the right questions, and document client information accurately and thoroughly 

• →Work toward individual KPIs and contribute to team performance goals with consistency and accountability 

• →Handle objections and hesitations with composure and persistence, redirecting toward solutions without pressure while keeping momentum moving 

• →Coordinate handoffs between internal teams to ensure the client experience stays seamless 

• →Follow up with clients to keep momentum moving and ensure nothing falls through the cracks 

• 2+ years of full-time, high-quality customer-facing experience. Ideally in hospitality, retail, concierge, sales-adjacent, or premium service environments strongly preferred 

• A track record of hitting goals or performance targets, and the self-motivation to keep raising the bar 

• You build trust quickly and people feel comfortable with you almost immediately 

• You handle rejection well — you don't take it personally, you learn from it and stay focused on the outcome 

• Strong active listening skills — you catch what people mean, not just what they say 

• Able to manage a high volume of interactions without letting quality slip 

• Some leadership experience or the desire to grow into one — team leads and shift supervisors are encouraged to apply 

Serenity is a driven company delivering advanced, evidence-based solutions for clients who are looking for better outcomes. Our client-facing teams are the core of how people experience what we do — and we invest heavily in people who show up, perform, and genuinely care about the clients they serve. If you've spent your career in environments where every interaction mattered, the standard was always high, and you knew how to get results, you'll find this place was built for people like you. 

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.