Member Services Team Leader

We’re looking for a motivated and people-focused Member Services Team Leader to join our growing credit union. This is more than a leadership role - it’s an opportunity to shape exceptional member experiences while guiding a team that genuinely cares about the communities we serve.

About the Role

As our Member Services Team Leader, you’ll be at the heart of our member experience - leading from the front, supporting your team, and ensuring every interaction reflects our values.

You’ll oversee day-to-day operations, coach and develop your team, and drive service excellence across all channels.

What You’ll Be Doing

• Leading, coaching, and inspiring the Member Services team to deliver outstanding service
• Acting as the first point of escalation for complex member queries
• Monitoring performance and supporting the team to achieve goals
• Ensuring compliance with regulatory requirements and internal policies
• Identifying opportunities to improve processes and enhance the member journey
• Supporting wider business initiatives and contributing to a positive team culture