Estimator - Customer Service Representative

Il-Springfield-mid

Customer Support SpecialistCustomer

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Quick Summary

Technical Tools

Customer Support SpecialistCustomer

Benefits:

Paid time off
Training & development
Competitive salary

The Estimator – Customer Service Representative will be report to the General Manger and be responsible for demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience. As the Estimator – Customer Service Representative, you will lead the day-to-day activities within the facility and ensure that job schedules and products meet the customers’ quality standards at minimum costs. As the Estimator – Customer Service Representative, you will oversee all aspects of assigned restoration projects and assigned restoration crews.

Benefits

First-class compensation
Superior benefits
Career progression
Professional development

And more!

Key Responsibilities

Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
Negotiate customer and/or client approval of project scope and estimate
Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
Review job site documentation to support the services provided and ensure proper client requirements and billing process
Maintain written communication with customers, teammates, vendors, and insurance representatives
Manage production expenses including equipment, vehicles, and other material assets
Coordinate and perform production processes as scheduled and ensure quality control
Manage the customer and client experience and overall customer satisfaction tracked with online reviews
Communicate clear expectations to restoration technicians and supervise their activities
Document a detailed and accurate job file to support the services provided
Manage labor and consumable item usage on assigned projects
Communicate with General Manager and office staff on project progress and issues
Oversees the day-to-day operations of restoration crews including schedules & production levels
Manages the tasks and activities of a diverse workforce to ensure jobs are being processed within a timely manner
Develop and implement processes to improve performance
Developing employees for opportunities of greater responsibility, improves the abilities, skills and knowledge of production personnel through appropriate instruction and training.
Works with support personnel to ensure that all aspects of the job are met to prevent any delays in the job process
Ensures strict compliance with all safety procedures and implements safe working procedures in assigned restoration areas

Additional Responsibilities:

Communicate and follow all OSHA guidelines for job safety
Manage assets by protecting and using equipment and materials properly

· Coach and train restoration technicians

Manage the customer and client experience and overall customer satisfaction tracked with online reviews
Provide priority response to potential customers

Position Requirements

High School Graduate or GED Equivalent
Valid Driver’s License
At least one year of restoration industry experience preferred
IICRC certification a plus, not required
Experience in building a strong team with tangible leadership skills
Strong process and results driven attitude
Ability to multitask and to remain detail orientated

· Must be knowledgeable in relevant computer applications

Ability to successfully complete a background check subject to applicable law

Skills/Physical Demands/Competencies

Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents