Valet Supervisor

• Provide on-site supervision and ensure adequate staffing levels

• Manage traffic flow and parking operations during peak hours

• Ensure compliance with performance standards (vehicle wait and retrieval times)

• Respond to incidents, customer concerns, and emergencies

• Coordinate reporting, chain-of-custody for keys, and end-of-day processes

• Interface with COR and VA staff for operational coordination

• Ensure enforcement of “No Tipping” policy and service quality standards

• Education: High school diploma or equivalent

• License: Valid North Carolina driver’s license

• Experience: Knowledge of safety and traffic management practices

• Experience: Minimum 1 year of supervisory experience in parking, transportation, or customer service operations

• Experience: Demonstrated experience managing staff and operations

• Experience: Knowledge of safety and traffic management practices

• U.S. citizen

• Valid driver’s license (North Carolina)

• Completion of VA orientation and training prior to start

• Customer service training (communication, professionalism, safety)

• Compliance with VA identity verification and credentialing requirements

• Standing and walking for extended periods

• Ability to work outdoors in varying weather

• Ability to lift equipment (e.g., cones, wheelchairs)

While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use foot/ankle motions, hands or fingers, handle or feel objects, tools, or controls. The employee is required to stand, walk, sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

The essential functions and physical demands described here are representative of those that must be met by an employee to be the best qualified for the position and successfully perform the essential functions of the job.