Visitor Experience Supervisor (Part-Time Temporary)

The Shed is a cultural institution of and for the 21st century. We produce and welcome innovative art and ideas, across all forms of creativity, to build a shared understanding of our rapidly changing world and a more equitable society. In our highly adaptable building on Manhattan’s west side, The Shed brings together established and emerging artists to create new work in fields ranging from pop to classical music, painting to digital media, theater to literature, and sculpture to dance. We seek opportunities to collaborate with cultural peers and community organizations, work with like-minded partners, and provide unique spaces for private events. As an independent non-profit that values invention, equity, and generosity, we are committed to advancing art forms, addressing the urgent issues of our time, and making our work impactful, sustainable, and relevant to the local community, the cultural sector, New York City, and beyond.

The Shed is a new cultural institution of and for the 21st century. We produce and welcome innovative art and ideas, across all forms of creativity, to build a shared understanding of our rapidly changing world and a more equitable society. In our highly adaptable building on Manhattan’s west side, The Shed brings together established and emerging artists to create new work in fields ranging from pop to classical music, painting to digital media, theater to literature, and sculpture to dance. We seek opportunities to collaborate with cultural peers and community organizations, work with like-minded partners, and provide unique spaces for private events. As an independent nonprofit that values invention, equity, and generosity, we are committed to advancing art forms, addressing the urgent issues of our time, and making our work impactful, sustainable, and relevant to the local community, the cultural sector, New York City, and beyond.

Please note: This is a seasonal position running from June 2026 through the first week of September 2026. 

The Visitor Experience Supervisor is a key member of The Shed’s Visitor Experience team, responsible for supporting and overseeing frontline operations. This role leads frontline staff, serves as a power user of the ticketing platform, and helps advance The Shed’s customer service goals. The Visitor Experience Supervisor will contribute to shaping the audience experience by exploring how technology and new engagement strategies can enhance visitor interactions.

This role oversees a fully cross-trained team supporting box office operations, front-of-house services, group sales, and customer service.

The ideal candidate has experience leading frontline teams within arts, entertainment, or cultural institutions and is comfortable working in seated, general admission, and timed-ticketing environments. They possess knowledge of both performing and visual arts, reflecting the interdisciplinary nature of The Shed’s programming. The ideal candidate is collaborative, adaptable, and enthusiastic about The Shed’s mission and contemporary culture broadly, including the arts, popular culture, science, and technology.

• →Support The Shed’s mission by delivering a welcoming, inclusive, and best-in-class visitor experience
• →Lead frontline staff through scheduling, training, coaching, and performance management
• →Foster open communication with Visitor Experience Associates to quickly identify and resolve operational issues
• →Supervise frontline operations, including ticketing, membership sales, ushering, coat check, greeting, information services, gallery attendance, wayfinding, retail support, group visits, and inbound communications
• →Assist with the storage, inventory, and distribution of programs and related materials
• →Help ensure audience safety and preparedness by maintaining appropriate frontline certifications and emergency response training
• →Lead daily operational briefings and pre-event updates to keep staff informed and engaged
• →Manage daily staffing assignments and break schedules
• →Complete end-of-day financial reconciliation, cash handling, and reporting duties
• →Serve as a trainer and advanced user of the Tessitura ticketing system
• →Promote a positive, collaborative, and high-performing work environment
• →Deliver excellent customer service across all channels, including in person, phone, and email
• →Maintain accurate frontline data collection and uphold institutional data governance standards
• →Support a culture of accountability, professionalism, and service excellence

• Three or more years of supervisory experience in ticketing, hospitality, customer service, or visitor experience
• F-03 Certification required
• Experience supporting both performing and visual arts environments preferred
• Experience using ticketing systems; Tessitura experience strongly preferred
• Experience supervising union staff preferred
• Interest in improving visitor experience through technology and operational innovation
• Warm, professional, and approachable demeanor with staff, colleagues, and visitors
• Strong leadership, organizational, and problem-solving skills
• Excellent verbal and written communication skills
• Ability to remain calm and effective in fast-paced or high-pressure situations
• Receptive to feedback and committed to continuous improvement
• Ability to stand for extended periods and lift up to 50 lbs.
• Availability to work evenings, weekends, and holidays as needed

Interested candidates should complete an application and submit a résumé and cover letter in a Word or PDF document saved as the candidate's first and last name through our Career Center. Only résumés and cover letters submitted in this format will be reviewed. 

The Shed is dedicated to building an equitable environment that is mixed across lines of difference and strongly encourages applications from Black, Indigenous, people of color, women, transgender, and nonbinary candidates. This position will remain open until filled and until a diverse and qualified pool of candidates is identified. Applicants from populations underrepresented in the arts field are strongly encouraged to apply. Whether you’re new to arts and culture administration, returning to work after a gap in employment, simply looking to transition, or taking the next step in your career path, we will be glad to have you on our radar.