Director, Inventory Quality Control

About the role

Inventory accuracy is the foundation of everything we promise our merchants. As Director of Inventory Quality Control, you'll own that promise across our global fulfillment network. You'll set the strategy, standards, and systems that keep millions of units accounted for — from inbound receiving through putaway, picking, cycle counting, and reconciliation — and you'll lead the teams and processes that catch problems before merchants ever feel them.

This is a high-visibility leadership role for someone who loves turning operational complexity into clarity: part strategist, part builder, part detective.
  

What you'll do

- Own network-wide inventory accuracy and shrink performance, defining KPIs, targets, and accountability structures across all fulfillment centers
- Design and standardize inventory QC programs: cycle counting methodologies, audit cadences, root-cause analysis frameworks, and corrective action processes
- Lead and develop a distributed team of inventory control managers and analysts across multiple sites
- Partner with warehouse operations, engineering, and product teams to embed quality controls into our WMS workflows and automation
- Build reporting and analytics that give leadership and merchants real-time confidence in inventory health
- Run root-cause investigations on discrepancies, shrink, and damage — and drive the systemic fixes, not just the patches
- Set inbound quality standards with receiving teams and hold vendors and freight partners accountable
- Support merchant-facing teams during inventory escalations, audits, and annual physical counts
- Champion a culture of accuracy and ownership on the floor, from new-hire training through site leadership

What you'll bring

- 10+ years in inventory control, quality, or warehouse operations, including 5+ years leading multi-site teams — 3PL, ecommerce fulfillment, retail distribution, or similar high-SKU-velocity environments strongly preferred
- A track record of measurably improving inventory accuracy and reducing shrink at scale
- Deep fluency with WMS platforms, cycle counting programs, and inventory reconciliation practices
- Strong analytical chops: comfortable in data, building dashboards, and using metrics to drive decisions (SQL/BI tool experience a plus)
- Experience with lean, Six Sigma, or other continuous improvement methodologies (certification a plus)
- A leadership style that develops people and builds accountability without micromanaging
- Willingness to travel regularly to fulfillment centers across the network (~[25–40%] — TBD)
- Bachelor's degree in supply chain, operations, engineering, or related field, or equivalent experience

Nice to have

- Experience scaling QC programs through rapid growth or facility launches
- Familiarity with automation and robotics in fulfillment environments
- Experience supporting external audits (SOX, ISO, customer audits)

What we offer

- [Competitive salary + bonus]
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off and company holidays
- Career growth in a company that's profitable, and still scaling fast
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ShipMonk is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

*Stress Less, Grow More.*

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
  ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
  ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
  ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
  ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

• Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
• People make ShipMonk: We believe in our team and invest in our people.
• Own it: We take ownership of our work, our mistakes, and our successes.
• Get sh*t done: We're a fast-paced, high-growth company that values action and results.
• Change the score: We challenge the status quo, constantly innovating and improving.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.