Contract Ground Operations (6-months)

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

Act as ShopBack’s on-ground ambassador, ensuring merchants feel confident and supported in adopting our digital payment and loyalty solutions.

Distribute and set up POSMs (point-of-sale materials) as part of enabling a seamless customer journey.

Conduct in-person merchant education and training sessions, helping them maximize the use of ShopBack tools for their business growth.

Support execution of on-ground campaigns and projects that contribute to user acquisition, retention, and merchant satisfaction.

Serve as a first line of support for merchant questions, feedback, and troubleshooting, ensuring issues are resolved or escalated effectively.

Collect and document merchant information, including storefront images, POSMs, and training progress.

Gather merchant insights and share structured feedback with internal teams to continuously improve our solutions.

Uphold ShopBack’s values by delivering a consistent, professional, and positive partner experience.

Perform other ad-hoc duties as assigned by the supervisor to support ongoing business needs.