Shopback 28d ago

Lead, Payment & Fraud Operations

Malaysia·Kuala LumpurFull-timelead

OtherLead

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Quick Summary

Overview

Our Journey The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America.

Technical Tools

sqlpeople-managementstakeholder-management

Our Journey

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

Your Role
ShopBack is achieving rapid growth in its core products while, in parallel, breaking new ground with the development of new product lines and strategic initiatives. We are looking to bring on board a Payment and Fraud Operations Lead — someone who is passionate about fighting fraud and online affiliate abuse, identifying new trends and typologies across both domains, and implementing strategies to mitigate these risks.
This individual should be naturally curious and passionate about risk prevention: if something seems off, you want to investigate what’s going on and solve root problems.

Team Leadership

Lead, mentor and develop a team of fraud operations analysts, setting clear goals and driving performance

Act as the primary point of escalation for complex fraud and abuse cases within the team

Strategy & Governance

Define and own the fraud operations strategy, roadmap, and operating model across markets

Establish and continuously improve fraud-related processes, policies, and playbooks

Own fraud and chargeback KPIs; provide regular reporting and insights to senior stakeholders

Fraud Operations

Oversee the identification, investigation, and remediation of customer fraud and abuse cases

Identify gaps in current controls and drive enhancements to prevent recurrence

Understand card scheme rules and regulations; ensure fraud and chargeback rates are maintained within thresholds

Manage chargeback disputes end-to-end, coordinating with internal partners to minimise losses

Cross-functional & Vendor Management

Partner with Product, Engineering, Risk, and Compliance to embed fraud prevention into platform features and policies

Evaluate and manage fraud tooling vendors; lead business reviews and optimisation initiatives

Collaborate with commercial and operations teams to customise fraud risk techniques across different markets and payment methods

5+ years in fraud operations, payments risk, or a related field, with at least 2 years in a team lead or people management capacity

Strong understanding of global payment systems, fraud typologies, chargeback processes, and scheme rules

Hands-on experience with fraud prevention platforms (e.g. real-time decisioning tools, rules engines)

Experience in online affiliate abuse detection and prevention, including familiarity with affiliate fraud patterns such as order injection, cookie stuffing, and link manipulation

Data-driven mindset — able to synthesise large datasets into actionable insights and recommendations

Proficient in SQL for data querying and analysis; familiar with AI tools and automation platforms to enhance fraud detection and operational efficiency

Excellent stakeholder management and communication skills across all levels

Comfortable operating in a fast-moving, ambiguous environment with regional complexity