Senior Merchant Operations Executive

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

Execute commercial rate setups and complex requirements by assessing system capabilities, recommending solutions, and articulating trade-offs

Demonstrate a strong understanding of merchant requirements and ensure quality through effective validation checks

Monitor operational performance metrics, identify trends, and drive corrective actions

Proactively identify and resolve issues, collaborating with relevant teams and ensuring end-to-end resolution

Adapt quickly to changes in processes, tools, and business needs while maintaining efficiency

Contribute to the design, documentation, and continuous improvement of SOPs and workflows