Insights Consultant (Insights and Data Monetisation)

The purpose of the role is to leverage Shoprite’s rich customer and transactional retail data assets to enable strategic insights to Shoprite’s internal and external stakeholders. The role includes gathering insights using a software-as-a-service (SaaS) insights platform, training stakeholders how to use the platform, and effectively communicating findings and trends using various mediums. This role provides coordination support to Insights Consultants, whilst coordinating small–to-mid sized supplier accounts, maintaining positive relationships with key supplier representatives, retaining the accounts and supporting stakeholders’ decision-making processes using the insights platform. The role maintains excellent relationships with stakeholders, pursues the highest levels of support and service, is an effective communicator, and is a strong operational coordinator.

Execute analyses on sales, shopper, and category trends; identify performance drivers using standard reports and dashboards.

Interpret findings and translate observations into clear, actionable insights and recommendations (appropriate to role level).

Create and/or contribute to stakeholder presentations; deliver insights using structured storytelling and visual communication.

Support internal users and suppliers to access and use the insights platform effectively; respond to queries within agreed timeframes.

Coordinate stakeholder requirements and deliver against the workplan; escalate issues requiring senior intervention.

Build and maintain relationships across key contacts, drive account retention through dependable service.

Deliver onboarding and training on platform navigation, features, and report interpretation using approved materials.

Reinforce data definitions and reporting standards, track training attendance and adoption indicators.

Monitor usage metrics; encourage initial adoption and re‑activate dormant users (as applicable to role level).

Support and/or lead category reviews for assigned suppliers to the expected standard; align outputs to category objectives.

Maintain a value tracker for insight outputs, track implementation status with stakeholders where reasonably possible.

Produce concise case studies that demonstrate impact and business value.

Maintain accurate CRM / client logs and documentation (SOPs, FAQs, one‑pagers, presentations) in line with standards.

Operate incident / case management: log incidents, allocate, monitor progress, and escalate when required.

Deliver tasks/projects on time and to quality standards; participate in team initiatives and cross‑functional collaboration.

Tools used: REX, IDM and associated dashboards/reports; Microsoft Office (Word, Excel, PowerPoint).

Data stewardship: maintain accuracy, apply definitions consistently, and follow ethical research/data handling practices.

Degree or Diploma in Business, Marketing, Analytics, or a related field / or working towards– (essential).

Motivated self-starter with good energy and drive. Able to work and make calculated decisions independently.