Dispatcher

We are looking for an organized, quick-thinking Dispatcher who can keep technicians moving, customers informed, and a busy service schedule running smoothly. 

Dispatch technicians to service calls based on location, skill set, priority, and customer needs 

Manage and adjust the daily service schedule throughout the day 

Monitor technician progress and keep calls moving efficiently 

Communicate schedule changes and arrival updates to customers 

Work closely with technicians, CSRs, managers, and field leadership 

Prioritize emergency and high-priority calls 

Help maximize technician productivity and minimize drive time 

Maintain accurate notes and job information in the dispatching system 

Respond quickly when schedules change, calls run long, or emergencies arise 

Support customers and field teams in a fast-paced service environment 

2+ years of dispatching experience preferred 

HVAC, plumbing, electrical, or home services dispatch experience strongly preferred 

Strong organization, problem-solving, and decision-making skills 

Ability to manage multiple technicians and calls at the same time 

Excellent communication and customer service skills 

Ability to stay calm and adjust quickly when priorities change 

Strong computer skills and experience with scheduling/dispatch software 

Service Titan experience strongly preferred 

Knowledge of local geography and efficient routing is a plus 

Shows up ready to work and follows through on commitments 

Takes pride in quality work and attention to detail 

Communicates clearly with customers and teammates 

Works safely and follows established processes 

Takes ownership, solves problems, and is willing to keep learning