Dispatcher

United States·NorthbrookFull-timemid

Logistics & Supply ChainDispatcher

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

Over 55 Years of Family Integrity. Irv Hirsch started AA Service Co. Heating & Cooling in the early 1960’s out of his garage and built it into a thriving enterprise through hard work,

Technical Tools

Logistics & Supply ChainDispatcher

Over 55 Years of Family Integrity. Irv Hirsch started AA Service Co. Heating & Cooling in the early 1960’s out of his garage and built it into a thriving enterprise through hard work, a can-do attitude and the highest level of business and personal integrity. He knew all along that business is personal. He knew people do business with people they trust, people they can count upon when they have a problem, people who will stand behind their work.

The AA SERVICE FACILITY

Information & Communications

24-hour emergency dispatch center guarantees access when customers need it most. Call our main phone number anytime and you will be provided with 24 hour service 365 days a year, from a real person.

Dispatcher

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and electrical systems.

Do you have strong organizational, customer service, and problem-solving skills? Do you like working in a fast-paced environment and meeting the changing needs of the home service business and its customers?

Then we want to talk to you.

The Dispatcher will work in the Northbrook, IL office with the other Dispatchers and Customer Service Reps. The Dispatcher will handle the day-to-day interactions with the customers and will be a valued player in support of the company’s growth.

The Dispatcher is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.

Responsibilities include the following:

Daily scheduling of field service technicians

Direct interaction with customers in need of service

Answer in-bound calls

Make outbound calls to schedule service and solicit customers for future business

Dispatch technicians to jobs

Helping team members with side tasks

Maintain customer database

Provide BEST IN CLASS customer service

This position is a great opportunity for someone with an interest in operations, customer service, or a future in management.

Candidates must also have the following:

1 - 5 years of customer service experience