Sr. Procurement Operations Manager

Sila Services is the fastest-growing home services platform in the Northeast, Mid-Atlantic, and Midwest, uniting 40+ HVAC, plumbing, and electrical companies under a technician-first operating model. Sila is building a centralized procurement function to unlock scale, improve operational efficiency, and drive cost leadership while maintaining local field excellence.

• Build and operationalize Sila’s end-to-end procurement processes across requisitioning, purchasing, receiving, and invoicing.
• Define and implement standardized procurement workflows, policies, and approval structures across all OpCos.
• Develop scalable operating procedures for both direct and indirect spend categories aligned to field operations.
• Drive compliance to procurement policies, preferred supplier programs, and standardized buying channels.
• Identify and eliminate process inefficiencies, manual workarounds, and non-compliant purchasing behaviors.

• Act as the enterprise P2P process owner, ensuring seamless integration between procurement, operations, accounts payable, and finance functions.
• Design and optimize P2P workflows to improve cycle times, invoice accuracy, and working capital outcomes.
• Partner with Operations, AP and Finance to streamline 3-way match processes and reduce invoice exceptions.
• Establish KPIs and reporting for requisition cycle time, PO compliance, invoice match rates, and payment terms adherence.
• Lead ongoing process optimization initiatives to improve scalability and reduce administrative burden across OpCos.

• Lead the deployment, configuration, and rollout of Coupa across all operating units.
• Serve as the system owner and administrator for Coupa, including user management, workflows, catalogs, and reporting.
• Drive user adoption through training, change management, and process alignment.
• Partner with IT and Finance to support integrations with ERP/accounting systems.
• Continuously enhance system functionality, reporting capabilities, and automation to enable data-driven procurement decisions.

• Develop and manage supplier catalogs within Coupa to drive standardization and channel compliance.
• Partner with category management and sourcing teams to onboard preferred suppliers and negotiated agreements into procurement workflows.
• Drive reduction of maverick spend through controlled purchasing channels and improved user experience.
• Enable supplier onboarding and electronic invoicing to improve efficiency and transparency.
• Monitor and enforce compliance with preferred supplier programs and pricing agreements.

• Build procurement dashboards and reporting to provide visibility into spend, compliance, and operational performance.
• Track and report on key procurement KPIs including adoption rates, and system utilization.
• Conduct spend and process analysis to identify continuous improvement opportunities.
• Support executive reporting and insights to drive decision-making and procurement maturity.
• Establish governance structures and review cadences to monitor procurement operations performance.

• Partner closely with operations leadership across OpCos to align procurement processes with field needs.
• Serve as a key liaison between Procurement, Finance, AP, IT, and Operations.
• Lead change management initiatives tied to system adoption, process standardization, and policy enforcement.
• Develop training materials and conduct ongoing education to improve user adoption and compliance.
• Support broader procurement transformation initiatives as the organization scales.

• Bachelor’s degree in Supply Chain, Business, Finance, or related field
• 5–8+ years of experience in procurement operations, P2P, or supply chain roles
• Proven experience designing and implementing procurement processes in a multi-location or decentralized organization
• Hands-on experience with procurement or Procure-to-Pay systems (Coupa strongly preferred)
• Strong understanding of Procure-to-Pay workflows, Accounts Payable integration, and working capital drivers
• Demonstrated ability to drive process improvement, system adoption, and cross-functional alignment

• Prior experience supporting procurement transformation initiatives or system implementations
• Familiarity with category management and sourcing processes
• Experience building catalogs and supplier enablement programs within procurement systems

• Successful rollout and adoption of Coupa across priority OpCos
• Measurable improvement in PO compliance and reduction in maverick spend
• Streamlined P2P processes with reduced invoice exceptions and cycle times
• Established procurement dashboards and KPIs with executive visibility
• Strong adoption of preferred supplier programs through system-driven buying