Sales and Marketing Director (Family Ambassador)

United States·Costa Mesaexecutive

MarketingMarketing Director

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Quick Summary

Overview

Requirements Summary

3–5 years in customer success/service with strong organizational and presentation skills Proven success in solution-building and team collaboration Preferred: healthcare or dementia care experience; clinical background a plus Bachelor’s degree…

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customer-success

Join Silverado Newport Mesa, a memory care innovator ranked in the top 10 nationwide by Fortune Magazine Best Workplaces in Aging Services. Since 1997, Silverado has delivered exceptional care to individuals with neurodegenerative conditions. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities.

We’re hiring a Sales and Marketing Director (Family Ambassador)—a compassionate connector who helps families navigate care decisions with empathy, urgency, and insight. This role blends relationship-building, strategic thinking, and deep product knowledge to deliver tailored solutions that change lives.

You lead with empathy, resilience, and integrity. You listen deeply, connect meaningfully, and thrive in fast-paced, team-driven environments. You’re highly organized, emotionally intelligent, and committed to delivering exceptional service.

Responsibilities

~1 min read

→Lead census growth efforts as part of the Community Leadership team
→Assess prospective residents and align them with appropriate Silverado services
→Manage follow-up, relationship-building, and data tracking
→Generate referrals through market analysis and outreach
→Represent Silverado’s mission through public relations and community engagement
→Serve as Manager-On-Duty, trainer, and supervisor as needed

Requirements

~1 min read

3–5 years in customer success/service with strong organizational and presentation skills
Proven success in solution-building and team collaboration
Preferred: healthcare or dementia care experience; clinical background a plus
Bachelor’s degree preferred, negotiation skills a bonus
Demonstrates strong verbal and written communication skills across diverse audiences