Credentialing Assistant

The Credentialing Assistant provides administrative and clerical support to the Credentialing team by managing documentation, processing compliance and verification tasks, and assisting in the maintenance of pending and/or active Clinician files.  Specific duties and responsibilities may vary based on the business line supported (Agency — Nursing & Allied, MSP, HCS, and Locums) and will be assigned accordingly.

Works closely with Credentialing team, Clients, and Clinicians depending on the business line they are supporting.

• →Maintains CE Direct account including setting up Clinicians accounts as needed
• →Enters, processes, and renews National Practitioner Data Bank (NPDB) registrations
• →Assists Clinicians with completing the I-9 form along with a visual inspection of supporting documents.
• →Completes E-verify for new hires and reverification for rehires, within established guidelines and time frames
• →Monitors expiring lists to/from Clients in order to provide daily status updates
  • →Provide appropriate escalation of “at risk” items in the event they may impact Clinician’s assignments
  • →Provide weekly reporting of expiring compliance items for client and/or Client Relations team as assigned
  • →Manage/collect compliance requirements due for renewal
• →Reviews state rosters monthly to remove Clinicians as needed
• →IDFPR monthly reporting
• →Enters and maintains Clinicians into E-notify/Nursys roster
• →Completes SSN verifications via SSA as needed
• →Reviews and processes all reimbursements to ensure that guidelines are followed
• →Encouraged to participate in 1+ cross-training sessions per year (HCS, Locums, MSP, or agency) to support our shared services model
• →May be required to float to various business lines depending on business needs

• Own Your Relationships – Be someone others can count on. Strengthen connections through reliability, trust, and communication.
• Obsess Over the Experience – Create experiences that make people feel valued — every conversation, every interaction, every time.
• Own the Outcome – We hold ourselves accountable for outcomes — not just effort. Through focus, follow-through, and a commitment to improvement, we achieve results that advance our mission.
• Act with Integrity and Respect – We do what’s right—for our clients, clinicians, and each other. We treat everyone with honesty, empathy, and respect, no matter the circumstance.

• High school diploma or equivalent
• 1+ year of experience in a similar role
• Proficient in MS Word, Excel, and Outlook
• Ability to learn new systems quickly
• Excellent attention to detail
• Ability to effectively work in a fast-paced and complex environment, maintaining a sense of urgency
• Excellent customer service skills, required

Will accept any suitable combination of education, training, and experience

Knowledge of medical terminology and familiarity with occupational health