Business Analyst, Strategic Delivery

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday – working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

In this role, you'll partner with Go-to-Market and Customer Experience business teams to capture and document business needs into clear, actionable requirements, then work with Operations and Growth Engineering teams to translate those requirements into scoped, executable work. You'll help drive the day-to-day management and refinement of JIRA projects and backlogs, and help track progress against quarterly priorities. Acting as a liaison between business and technical teams, you'll keep requirements accurate through delivery, analyze data and processes to identify efficiency opportunities, and maintain reporting that gives stakeholders clear visibility into progress and timelines.

• Elicit, document, and translate business needs into clear, detailed requirements (user stories, use cases, acceptance criteria) that align teams on scope and value
• Partner closely with Engineering, Design, and Product to support informed decisions, providing analysis on customer impact, technical feasibility, cost, and speed to market
• Support end-to-end delivery of initiatives, from concept through launch and iteration, ensuring requirements remain accurate and actionable at every stage
• Maintain and refine backlogs, support sprint planning, and assist prioritization using Agile methodologies in JIRA
• Validate that delivered features and enhancements meet documented requirements and acceptance criteria across internal tools and platforms

• Act as a key liaison between technical teams and business stakeholders, translating needs into clear, actionable requirements and process documentation
• Support alignment across cross-functional partners (Engineering, Design, Marketing, CX, Enablement) by surfacing tradeoffs, dependencies, and impacts

• 3-5 years of experience as a business analyst, project coordinator / manager, product owner or related roles
• Utilization of AI tools to streamline process, build requirements documentation, and drive efficiencies
• Demonstrated ability to translate business needs into clear and detailed requirements.
• Strong analytical mindset with experience using data to drive decisions
• Proven ability to work across cross-functional teams and support delivery of complex initiatives
• Experience working in Agile environments (Jira or similar tools)
• Excellent communication, writing, and stakeholder management skills
• Bachelor's Degree. A technical discipline (engineering or science) is a plus

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.