Manager, Vendor Manager

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday – working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

SimpliSafe is seeking a vendor management professional to own and deepen our monitoring vendor partnerships. This role can be based out of our Boston, MA headquarters or our Richmond, VA Cox Road Monitoring Center. You'll serve as the primary relationship owner and subject matter expert for our professional monitoring vendor ecosystem — partnering closely with internal Customer Experience & Monitoring (CXM), Monitoring Compliance, and Product teams.

• →Serve as the primary point of contact and internal subject matter expert across our professional monitoring vendor portfolio, owning relationships end-to-end
• →Stay current on the monitoring industry landscape to proactively identify emerging vendor capabilities, cost savings opportunities, and new commercial opportunities for SimpliSafe
• →Evaluate and pursue opportunities to expand or diversify the vendor portfolio; negotiate contract amendments and ensure commercial terms remain aligned with evolving business needs
• →Lead vendor performance management — establishing KPIs, conducting regular business reviews, benchmarking against industry standards, and holding vendors accountable to contractual obligations
• →Partner with monitoring operations and technology teams on the alarm platform roadmap, including evaluation of new AI features and quality management capabilities
• →Keep internal stakeholders informed through regular reporting, clear escalation frameworks, and proactive communication on vendor health
• →Proactively identify operational risks across the vendor portfolio and come prepared with recommended solutions

• 5+ years of vendor management, partner management, or strategic sourcing experience, with demonstrated ownership of complex, high-stakes vendor relationships
• Experience in contact center BPO management or security industry wholesale/monitoring vendor management strongly preferred
• Deep understanding of vendor performance metrics and the ability to translate data into actionable strategy
• Strong negotiation skills and comfort managing contract amendments, SLAs, and commercial terms
• Ability to build credibility quickly with both internal technical teams and external vendor counterparts — becoming a true SME in the platforms and services you own
• Curiosity about and experience working with technology platforms; familiarity with monitoring operations, AI-enabled tools, or quality management systems is a plus
• Excellent communication and stakeholder management skills, with the ability to present findings and recommendations clearly to leadership
• Highly organized and self-directed, with the ability to manage multiple vendor relationships and priorities simultaneously

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.