Senior Product Manager, Monitoring Service Delivery

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday – working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

As Senior Product Manager for Monitoring Service Delivery, you'll own the product strategy for the tools and systems that enable SimpliSafe's monitoring specialists to protect our customers 24/7/365. That includes both our core professional monitoring — where monitoring specialists respond to break-ins, fires, and medical emergencies — and our Active Guard outdoor protection service, where advanced AI and specialists work together to help prevent crime before it happens.

You'll serve two primary customers in this role: the millions of SimpliSafe subscribers who depend on our monitoring services, and the operations team members who deliver those services every day. Success means building experiences that are fast and effective for specialists while ultimately keeping our customers safer.

You'll work with a dedicated team of designers and engineers, and partner closely with operations, backend platform teams, and cross-functional stakeholders to deliver meaningful improvements across how we deliver both reactive and proactive monitoring services.

Define and drive product roadmaps for monitoring service delivery tools and workflows, including how AI and intelligent automation reshape the specialist experience. You'll balance near-term operational needs with longer-term investments that change how our service scales.

Own the KPIs and metrics that measure how effectively and efficiently we deliver monitoring services to our customers. Use data to identify opportunities, prioritize investments, and measure impact — and be comfortable making decisions when the data is incomplete.

Develop a thorough understanding of our monitoring operations, the specialists who deliver the service, and the systems and platforms that enable it. Translate that understanding into product decisions that make the service better for both specialists and end customers.

Lead your engineering and design team in making decisions that balance cost, timeline, and customer benefit. Drive work across team boundaries when the ideal solution requires coordination with other product teams or operational partners.

Research and write detailed requirements that capture both the vision and business case for new capabilities. Partner with operations enablement and other stakeholders to release features and ensure successful adoption.

Use AI-powered tools to maximize the rigor and excellence of your own product work — from research and analysis to writing and communication — while operating more efficiently.

• 5+ years of product management experience, with a track record of launching and iterating complex systems of web applications and backend services
• Experience working in operationally complex or highly regulated domains preferred
• Familiarity with AI/ML technologies and their practical application in product experiences preferred
• Bachelor’s degree in a technical field or equivalent hands-on experience preferred
• A KPI/data-driven mindset with a bias for action
• Strong writing, presentation, and verbal communication skills
• An entrepreneurial mindset — you aren't afraid to make decisions, and you're skilled at aligning cross-functional partners

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.