Case Manager

Summary 

This position will work as part of a team that utilizes a Harm Reduction and Housing First Model to assist people by meeting them where they are, with housing as a primary focus. Team members will respond to each participant’s unique needs and goals by providing on-going support, advocacy, and assistance in accessing community services to ensure stability in housing and integration in the community. Case Managers must be knowledgeable about and able to respond effectively to the complexities of participants’ lives and the co-occurring challenges and conditions associated with long-term homelessness. 

 

Responsibilities 

Partner with participants for housing stability: 

• Partner with participants to address barriers to housing such as lack of identifying documents, warrant closures, evictions and/or criminal record expungement, etc. 

• Partner with individuals to complete tenancy education to understand their lease as well as their rights and responsibilities as a tenant. 

• Partner with participants to obtain furniture and other necessary household items. 

• Partner with participants to address housekeeping and environmental needs. 

• Partner with participants to prepare for moving on to independent housing. 

 

Provide effective case management to program : 

• Maintain a caseload of a minimum of 18 participants. 

• Complete intakes and assist with tenancy application process with new participants. 

• Meet weekly with participants with at least one home visit per month in the participant apartments. 

• Partner with participants to develop self-defined goals focused on improving stability and achieving greater economic independence. 

• Orient participants to the program’s service policies/procedures and expectations.  

• Offer regular and meaningful contact with participants to maintain trust, assist in crisis prevention and help meet individual needs.  

• Support
  participants to connect with appropriate community resources. 

• Build relationships with property managers and facilitate communication with participants regarding ongoing tenancy concerns, and property issues.  

• Provide transportation and accompany residents to appointments related to their goals. 

• Provide flexible services during times that meet client needs. 

 

Partner with program participants to increase financial stability: 

• Partner with participants to establish and maintain eligibility for government benefits such as Housing Support, MFIP, SSI, and health coverage. 

• Partner with participants to connect with education, training, and/or employment. 

• Partner with participants to improve financial health by developing realistic budgets and spending plans. 

 

Complete accurate and thorough documentation and recordkeeping in a timely manner: 

• Maintain individual electronic ClientTrack files, including timely detailed case notes of each interaction. 

• Understand and comply with necessary documentation for Housing Support. 

• Maintain accurate records including employee time sheets, credit card, and mileage reimbursement. 

 

Provide positive representation of SHS through public relations and networking: 

• Communicate and coordinate services with all team members. Attend regular team meetings as well as other required meetings at the agency and community level.  

• Interpret the agency’s mission and its programs effectively to constituents. 

• Attend and participate in professional trainings, workshops and site visits. 

 

Commitment to racial equity and social justice: 

• Work within and across agency departments to build a culture of equity and antiracism. 

• Evolve knowledge and strategy of equity and antiracism on an individual and team level. 

• Participate in meetings, training, and workshops hosted by SHS about diversity, equity, inclusion, antiracism, and other related topics. 

 

Demonstrate essential knowledge, abilities, and skills: 

• Ability to take initiative, think critically, be flexible, and solution focused. 

• Ability to work very well independently, with excellent skills in teamwork and collaboration. 

• Ability to establish and maintain effective working relationships within and outside the organization. 

• Possess superior computer skills, with experience in Office 365, Word, Excel, and Outlook; Demonstrate ability to learn additional computer skills/program as necessary 

• Ability to maintain confidentiality. 

• Ability to promote a professional work environment that is affirming, respectful, culturally competent, and rooted in anti-racist practice. 

• Maintain appropriate professional boundaries in all interactions with guests, volunteers, staff and the public 

 

 

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this position. Duties, responsibilities and activities may change at any time with or without notice. 

This position may provide back up for other Case Managers during periods of absence or during times of increased workloads 

 

Job Requirements: 

• Bachelor’s degree in human services or equal experience in the field. 
• Experience with mental health and chemical health issues. 

• Driver’s license and car required. 

 

Desired: 

• Experience working with individuals who are homeless or have personally experienced homelessness. 

• Broad knowledge of housing resources. 

• Bilingual skills are preferred. 

 

Essential Physical Functions 

• The employee must be able to hear and speak, in order to communicate with staff and participants in person, on the telephone and in writing.  

• Employee must be able to move about the community and public places (such as apartment buildings). 

•  Employee must be able to lift items up to 40 pounds on an occasional basis.