Director, People Operations + Employee Experience (Hybrid / Boston)

FULL-TIME / Onsite in Boston (4+ days onsite)

Skedda is a leading global workplace management platform, serving over 7,000 customers including Toyota, Siemens, Mercedes-Benz, MIT, and Harvard University. The company is a key player in shaping the future of the modern workplace experience with interactive floor plans, desk and meeting room booking, visitor management, rich utilization analytics, and integrations with Slack, Microsoft 365, and Google Workspace. Each year, Skedda wins awards from G2, Capterra, GetApp, and SoftwareAdvice.

We are looking for an experienced people operations professional to manage and execute our People Operations processes across 110+ teammates worldwide. This role is responsible for leading and continuously improving all aspects of the hiring and employee experience across our globally distributed workforce, as well as closely partnering with leadership on People strategy, organizational effectiveness, and employee experience. This role reports directly to the VP, People and Operations and is expected to be in our Boston office near Downtown Crossing 4-5 days per week. 

You'll be helping to keep the engine running behind the scenes. From creating seamless employee experiences to improving the systems and processes that support our growth, you'll play a critical role in ensuring the business can scale while preserving the culture that makes Skedda a great place to work. You'll have the autonomy to identify opportunities, solve problems, and create the direction of People Operations at Skedda.

• Own all employee lifecycle processes, including onboarding, offboarding, promotions, transfers, organizational changes, and terminations.

• Lead end-to-end People Operations for a global workforce consisting of U.S. employees, international contractors, and Employer of Record (EOR) employees across multiple countries.

• Partner with talent acquisition on compensation benchmarking for open roles, top of funnel resume review, offer deck creation, and data analysis to continuously improve our hiring process

• Own company engagement initiatives, including quarterly employee engagement (eNPS) surveys, analysis, and action planning.

• Manage annual open enrollment and ongoing benefits administration

• Own our performance management process, including our mid-year and EOY performance reviews.

• Ensure compliance with federal, state, and international employment laws and HR best practices.

• Maintain employee records and ensure data integrity and compliance across HR systems.

• Own creating a great office experience for our community at our Boston headquarters 

• Develop, document, and continuously improve HR processes to support company growth and operational excellence.

• You’re a strong verbal and written communicator

• You’re a systems thinker who can help bring clarity to complex ideas

• You keep customer needs top of mind during your design and decision making process

• You can balance a pragmatic problem solving approach with a strong attention to detail

• You welcome feedback to improve your skills and work

• You take initiative and work with a healthy sense of urgency

• 5+ years of progressive HR or People Ops experience, ideally in a fast-growing, startup SaaS environment
• Experience supporting globally distributed workforces, including hybrid employees, remote employees, contractors, and Employer of Record (EOR) teammates 
• Strong knowledge of U.S. employment law; exposure to international employment practices is a plus.
• Experience administering performance management, employee engagement, benefits, and employee lifecycle programs.
• Demonstrated ability to lead cross-functional projects and implement scalable HR processes.
• Experience with HRIS, ATS, and employee engagement platforms, ideally Rippling, Lattice, and Remote.com
• Experience running and reviewing background checks 

We’re an international team from 20+ countries with a growing presence in Boston. We place a lot of value on collaborating asynchronously across time zones but also understand the benefits of working together in person. Our team has doubled in size in the last year and continues to grow quickly. 

At Skedda, our Mission is to empower organizations to bring workspaces to life. We take feedback from customers seriously and constantly iterate to improve our product. We’re a self-driven, curious, down-to-earth group of people who know how to balance moving quickly while maintaining a high bar for quality. Every team member at Skedda embodies our six core virtues: 

1. We are a community
2. Quality is at our core
3. Take ownership
4. Create momentum every day
5. Tackle hard problems
6. Be curious

We are defining the future of the workplace experience, helping businesses to design meaningful, seamless, fully integrated employee experiences and interactions in the hybrid workplace. We’re growing fast with a lot of new opportunities ahead!

To learn more about Skedda, please visit https://www.skedda.com/careers.