Sales Associate

Sales Associate

· Lead by example in achieving daily sales and conversion goals.

· Deliver exceptional client service by educating clients on products, memberships, and treatments.

· Support clinic-wide retention and loyalty programs through relationship building and consistent follow-up.

· Reinforce Skin Laundry’s service standards and brand values during every client interaction.

· Support opening and closing procedures, including register reconciliation, invoice closeout, and clinic readiness.

· Maintain accurate inventory levels by assisting with restocking, receiving shipments, and product counts.

· Ensure cleanliness, organization, and merchandising standards are consistently met.

· Execute operational checklists and compliance tasks as directed by the ACM or CM.

· Provide on-the-floor coaching and real-time feedback to Sales Associates.

· Support onboarding and training of new team members under ACM/CM guidance.

· Act as a point of contact for questions or issues during assigned shifts and escalate to leadership as appropriate.

· Foster a supportive, inclusive environment that encourages collaboration and growth.

· Follow and reinforce all operational policies and loss prevention procedures.

· Report any safety, compliance, or operational concerns promptly.

· Maintain professional conduct consistent with Skin Laundry’s standards of integrity and respect.

· Participate in regional meetings, trainings, or team events as assigned.

· Assist with in-clinic activations, promotional events, or marketing initiatives.

· Provide occasional coverage for peer shifts to ensure continuous operations.

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

· Intermediate knowledge of retail operations, POS systems, and cash handling.

· Familiarity with Zenoti or similar scheduling and sales software.

· Strong product knowledge and passion for skincare and client education.

· Advanced interpersonal skills with the ability to coach peers and foster teamwork.

· Strong communication and problem-solving abilities.

· Reliable, proactive, and accountable in daily execution.

· Minimum 1–2 years of retail, hospitality, or service experience required.

· Leadership or keyholder experience preferred.

You must be at least 18 years of age to apply

Travel is not a requirement for this role but may occasionally involve providing support to neighboring stores during peak times or special events.

This role requires flexibility in working hours, including evenings, weekends, and holidays, to meet the demands of high-volume clinic environments. This provides opportunities to lead during peak times, oversee key events, and support new initiatives.

The Sales Associate role is an on-site role, requiring a strong presence during assigned shifts to lead operations, engage with clients, and support team success.

You are our priority. Skin Laundry has a team of individuals who are responsible for building out a roadmap that makes your success and development guaranteed - as long as you are willing to put in the work.

We believe that all our team members should be cared for as a HUMAN first and foremost. We have an extensive Holiday Policy and are working relentlessly to release new initiatives that support your mental health in and out of work.

The days of being managed are over. We believe that success comes from working alongside a People Leader who is there to support and uplift - not criticize and over-look.

Let’s face it - suffering in silence should no longer be the norm. At Skin Laundry your voice is not only heard, but VITAL to the health of the organization. You have a safe space to speak up, give feedback, and share your needs.

It’s as simple as that. We are a group of humble, kind, and self-aware individuals - there is no room for bullying, gossip, racism, or any other kind of discrimination or intolerance here.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.