Desktop Engineer

United States·Tampamid

Desktop EngineerInfrastructure & Cloud

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Quick Summary

Overview

Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology. At Slide, you will not only be part of a successful team,

Technical Tools

Desktop EngineerInfrastructure & Cloud

At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!

As a Desktop Engineer, you’ll deliver exceptional end-user support, solve technical challenges, and help ensure our teams stay connected, productive, and empowered in a fast-paced, collaborative environment.

THIS POSITION IS 100% ONSITE

Responsibilities

~1 min read

→Provide responsive technical support to users via in-person, phone, and ticketing channels
→Troubleshoot hardware, software, and network issues to quickly restore productivity
→Install, configure, and maintain systems, applications, and user access
→Track, document, and resolve support tickets while ensuring a high-quality user experience
→Support system enhancements, testing, and process improvements
→Train and guide users on technology tools and best practices

Bachelor’s degree in computer science, or related field, or High School diploma and equivalent relevant work experience required.
2–3 years of experience supporting hardware/software in a LAN/WAN environment
Experience troubleshooting desktops, applications, and basic networking issues
Familiarity with Microsoft 365 tools and environments
Strong customer service mindset and communication skills
Ability to manage multiple priorities and adapt in a fast-paced environment
Strong organizational and problem-solving skills
Desire to live Slide's Core Values.