Quick Summary
Overview
Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications.
Technical Tools
Customer SuccessPartner Success Manager
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
As Smarsh continues to scale its global Channel Partner ecosystem, we are evolving from legacy reseller models to a structured, high-performing partner motion. This includes clear role separation across revenue creation, capability building, and revenue protection — ensuring focus, accountability, and scalability across the partner lifecycle.
The Partner Success Manager (PSM) is responsible for protecting and retaining recurring revenue across the partner channel ecosystem, ensuring high partner health, successful renewals, and long-term value realization.
This role is primarily focused on renewals (90% partner renewals / 10% customer renewals in 2026) and acts as the quarterback of the renewal process, leading structured execution across the renewal lifecycle.
The PSM operates as a retention and adoption-focused partner to the business, working closely with Channel Account Managers (CAMs) and Partner Enablement Managers (PEMs) to ensure clarity of ownership and disciplined execution. The role is operationally rigorous and data-driven, with a strong emphasis on forecasting, governance, and risk mitigation.
- Renewal orchestration and forecasting (base ARR)
- Partner health, risk identification, and retention strategy
- Governance processes and QBR coordination
- Adoption and value realization
- Net new partner acquisition
- Expansion quota or pipeline generation
- Heavy commercial negotiation
- Partner onboarding or training delivery
This role is focused on revenue protection, not revenue creation.
- Proven experience managing renewals, retention, and recurring revenue models
- Strong forecasting discipline with the ability to manage risk and ambiguity
- Structured operator with a process-driven mindset
- Experience working within partner channel ecosystems
- Ability to build trust and influence partner stakeholders at multiple levels
- Strong focus on value realization and adoption strategy
- Experience working in matrixed environments across Sales, Operations, and Enablement
- Ability to navigate role boundaries and drive aligned execution
- Strong communication and stakeholder management skills
Requirements
~1 min read- 5-10 years in Customer Success, Partner Success, Account Management, or similar roles
- Experience in SaaS or recurring revenue environments
- Strong understanding of renewal processes, forecasting, and retention strategies
- Experience with CRM platforms (e.g., Salesforce) and data-driven decision making
- Analytical, structured, and execution-focused
Location & Eligibility
Where is the job
South Africa
Remote within one country
Who can apply
ZA
Listed under
South Africa
Listing Details
- Posted
- April 23, 2026
- First seen
- April 23, 2026
- Last seen
- May 5, 2026
Posting Health
- Days active
- 11
- Repost count
- 0
- Trust Level
- 44%
- Scored at
- May 5, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
Smarsh
lever
Smarsh is a leader in digital communications governance and archiving, offering solutions that help organizations manage compliance with regulations while harnessing insights from their communications data.
View company profileExternal application · ~5 min on Smarsh's site
Please let Smarsh know you found this job on Jobera.
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Partner Success Manager