Maintenance Support Agent

Byron Baymid

Customer Support SpecialistCustomer

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

At Smart Energy, we’re helping Aussie homeowners transition to smarter, cleaner, and more sustainable energy solutions through solar, batteries, EV charging, and home electrification.

Technical Tools

Customer Support SpecialistCustomer

At Smart Energy, we’re helping Aussie homeowners transition to smarter, cleaner, and more sustainable energy solutions through solar, batteries, EV charging, and home electrification.

As we continue scaling nationally, we’re looking for a proactive and solutions-focused Maintenance Support Agent to join our growing Operations team.

If you thrive in fast-paced environments, enjoy solving problems, and love helping people — this could be the perfect role for you.

About the Role

~2 min read

You’ll sit at the centre of our maintenance and service operations - working closely with customers, installers, finance companies, and internal teams to keep jobs moving and issues resolved quickly.

From coordinating maintenance bookings and investigating complaints to supporting installer relationships and evaluating system performance, no two days look the same.

This role suits someone highly organised, calm under pressure, and confident managing multiple moving parts at once.

Please note: This role is onsite Monday–Friday at our vibrant Byron Bay HQ located in the industrial estate.
Please only apply if you reside in the Northern Rivers.

Coordinate maintenance and service bookings nationwide

Provide customers with updates, timelines, and next steps

Work closely with installers to ensure jobs run smoothly

Investigate and resolve customer issues and complaints

Support payment collections and finance-related follow-ups

Build strong relationships with installers across Australia

Recruit and onboard new installers nationally

Work closely with our Tech, Operations, and Installs teams

Develop a strong understanding of solar and battery systems

Keep systems, notes, and customer records accurate and updated

1-2 years experience in customer service, client support, coordination, or call centre environments

Strong communicator with excellent people skills