Localization Project Manager

Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global — ranked #3 on Fast Company's Most Innovative Companies list. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform — and we're just getting started.

We're looking for a Localization Project Manager based in the US Central or Mountain time zones to join our Managed Services team. In this role, you'll own the end-to-end localization lifecycle for a portfolio of enterprise clients, serving as both their operational point of contact and a key contributor to how our team delivers value. This is a role for someone who brings real localization experience, thrives in a fast-paced, remote-first environment, and is energized by the challenge of balancing operational precision with strong client relationships.

• Serve as the operational point of contact for assigned clients, building trusted relationships and managing expectations around timelines and scope - liaising with internal teams to address quality and other cross-functional needs
• Design and optimize localization workflows within Smartling's platform and client-preferred project management and content management tools, overseeing the end-to-end job lifecycle and tailoring configurations to each client's unique requirements
• Solve problems both independently and collaboratively, bringing a solutions-first mindset to client challenges and internal roadblocks
• Drive continuous process improvements - documenting best practices, identifying automation opportunities, and championing changes that increase efficiency across the team

• 2+ years of experience in localization or translation project management, ideally within a managed services or agency environment
• Solid understanding of localization file formats, content types, and CAT/TMS tooling
• Strong client management skills: comfortable leading calls, navigating difficult conversations, and representing the team externally
• Proficiency with project management and reporting tools (e.g., Jira, Asana, Google Sheets, Looker, or equivalent)
• Experience coordinating with cross-functional teams across engineering, QA, and vendor management
• Excellent organizational and time management skills, with sharp attention to detail and the ability to manage competing priorities across time zones
• Strong written and verbal communication skills
• A home office setup conducive for working remotely, and the ability to work effectively as a remote team member*

Preferred but not required

• Hands-on experience with Smartling or a comparable TMS platform
• Experience in a SaaS or platform-based localization environment
• Fluency or working proficiency in a second language
• Interest in language, technology, or global content strategy

• Adaptable. Quick to learn new tools and comfortable in a fast-paced, remote-first environment
• Problem Solver. Manages competing priorities and turns ambiguous client needs into clear, executable plans
• Detail-oriented. Keeps the behind-the-scenes work organized, accurate, and on track
• Customer Focus. Proactive with clients’ needs and communicates with clarity across teams and time zones
• Accountable. Delivers organized, accurate work consistently — from behind-the-scenes coordination to client-facing communication

• Freedom 🏡 - we are remote first
• Growth  - an opportunity to learn and advance your career
• Wealth 💰 - we offer a competitive salary and 401(k) + company match
• Wellness - health insurance; free medical plan for you and your family
• Balance - flexible PTO + 11 holidays; generous parental leave
• Culture 🤝- an energetic, value-driven, and fun culture and team spirit
• Bonus - employee referral program and Apple equipment

We are considering candidates based in the Mountain and Central time zones only at this time.

Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.

We use E-verify platform for the work authorization verifications.

*To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background.

The US national total pay range for this role is $60,000-$70,000. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed.