Senior Software Engineer I (Automation)

• Architect AI Agents: Take a leading role in designing Agentic Workflows using AWS Step Functions and Bedrock Agents that reason through multi-step business problems.
• Standardize Context via MCP: Drive the implementation of the Model Context Protocol (MCP) across the org to unify how AI interacts with Smartsheet, CRM, and ERP data.
• Design Human-in-the-Loop: Own the end-to-end design of high-stakes automations where UiPath Action Center acts as the safety gate for AI-driven decisions.
• Optimize RAG Performance: Manage vector database indexing and retrieval strategies (e.g., chunking, embedding) to eliminate hallucinations in enterprise search.
• Collaborate Across Teams: Partner with the Integration & Application Engineering Teams to consume the REST APIs they build, transforming them into user-facing AI tools.
• Take part in and lead code reviews and architectural discussions, acting as a technical gatekeeper for code quality and system integrity.
• Forge a strong partnership with Product Management and business stakeholders to translate high-level business goals into technical roadmaps.
• Mentor & Elevate: Mentor junior/mid-level engineers on AI prompt engineering, MCP server development, and UiPath best practices
• Participate in a production support weekly rotation, taking ownership of complex issue resolution and driving root-cause analysis to improve system resiliency.
• Drive Agile/Scrum processes, helping to refine team velocity and ensuring the consistent delivery of high-impact features.

• 5+ years of experience building highly scalable applications or enterprise-grade integration services.
• Advanced AWS Expertise:  Step Functions, EventBridge, and SQS/SNS for orchestrating complex, asynchronous logic.
• 5+ years of programming experience with modern languages such as Javascript(Node.JS) , or TypeScript , Python.
• AI Native: 1+ years of experience building AI features using Generative AI or Agentic workflows with a measurable business impact.
• MCP & Protocol Mastery: Deep knowledge of MCP, REST APIs, and modern authentication (OAuth) for secure data retrieval.
• UiPath Expertise: Expertise in UiPath Integration Service and Action Center to bridge the gap between AI and human reviewers
• Expertise in observability platforms (e.g., Datadog, CloudWatch) to proactively manage system health and lead troubleshooting and conducting root cause analysis for production-grade environments.
• Work autonomously leading development aspects within large projects, breaking tasks into accurate work breakdown plans and providing regular feedback to the product managers / project team
• A degree in Computer Science, Engineering, or a related field, or equivalent practical industry experience.
• Legally eligible to work in the U.S. on an ongoing basis

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

#LI-Remote