Spa Desk Team Lead - FT

The Spa Front Desk Team Lead at Bear Creek Mountain Resort is responsible for supporting the daily operations of the Spa Front Desk while ensuring an exceptional guest experience from arrival through departure. This position serves as a key support role to spa leadership and acts as a resource for the front desk team during daily operations.

The ideal candidate is highly organized, guest-service focused, and able to lead by example in a fast-paced hospitality environment. The Spa Front Desk Team Lead assists with coordinating guest appointments, supporting front desk team members, and helping to ensure smooth daily operations of the spa reception area.

This position plays an important role in maintaining the high service standards of The Spa while creating a welcoming and relaxing environment for all guests.

• Assist Spa Management and Spa Supervisors in overseeing daily Spa Front Desk operations
• Serve as the primary support for Spa Front Desk team members during shifts
• Assist with coordinating guest appointments and managing the daily spa schedule
• Ensure efficient guest check-in and check-out procedures while delivering exceptional guest service
• Ensure all guests complete intake forms and are informed of the spa process prior to services
• Provide guidance and support to Spa Front Desk team members to maintain service standards
• Help resolve guest questions, concerns, or scheduling issues in a professional and timely manner
• Assist with training new Spa Front Desk team members on procedures, service standards, and systems
• Demonstrate strong knowledge of the Book4Time POS system including scheduling, retail sales, and guest accounts
• Actively promote spa services, retail products, and current promotions to guests
• Support retail sales goals through product recommendations and guest education
• Ensure the Spa Front Desk area remains clean, organized, and welcoming at all times
• Assist with monitoring spa inventory and retail product displays
• Communicate operational updates, guest feedback, and service issues to Spa Management
• Help coordinate spa reservations for large groups, wedding parties, and special events
• Maintain accurate guest records and ensure proper handling of payments and transactions
• Maintain a positive attitude and contribute to a collaborative team environment
• Assist in other spa operational areas when needed
• Perform other duties as assigned by Spa Management

• Ability to work independently
• Ability to manage multiple tasks simultaneously and work efficiently and calmly under pressure
• Excellent interpersonal and communication skills
• Exceptional leadership skills
• Computer skills including knowledge of Microsoft Word and Excel
• Outstanding guest service skills
• Able to organize, prioritize and multitask simultaneously
• Strong administrative skills
• Flexibility to work a varied schedule due to business levels and industry demand

Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).

• Alternate Sit/Stand or Walk at Will: The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
• • Climbing Ramps/Stairs: Ascending or descending ramps and/or stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing). Note: Stairs involved in commute/getting into building are excluded if work is always performed in one building. Stairs onto a vehicle or a piece of machinery/equipment are included.
  • Communicating Verbally: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
  • Crouching: Bending body downward and forward by bending legs and spine.
  • Far Visual Acuity: Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.
  • Fine Manipulation: Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.
  • Foot/Leg Controls: Use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to, pedals, buttons, levers, and cranks.
  • Gross Manipulation: Seizing, holding, grasping, turning, or otherwise working with hand(s). Note: Fingers are involved only to the extent that they are an extension of the hand.
  • Hearing Requirements: The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms).
    • One-on-one (in person)
    • Group or conference (in person)
    • Telephone
    • Other sounds
  • Keyboarding: Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.
  • Kneeling: Bending legs at knees to come to rest on knee(s).
  • Lifting/Carrying: Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an object -- usually by holding it in the hands or arms but may occur on the shoulder. Up to 20 pounds.
  • Near Visual Acuity: Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
  • Peripheral Vision: Observing an area that can be seen up and down or to the right of left while eyes are fixed on a given point.
  • Pushing/Pulling: May involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.
    • Pushing - Exerting force upon an object so that the object moves away from the force
    • Pulling - Exerting force upon an object so that the object moves toward the force
  • Reaching At/Below Shoulder Level: Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
  • Reaching Overhead: Extending hands and arms in a 150 to 180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
  • Sitting: Remaining in a seated position.
  • Standing/Walking: Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.
  • Stooping: Bending the body downward and forward by bending the spine at the waist - requiring full use of the lower extremities and back muscles.

   

• Wetness: Any non-weather-related contact with water or other liquids.
• Noise Intensity Level: The noise intensity level to which the worker is exposed in the job:
  • Quiet
  • Indoor / Office Environment