Implementation Support Specialist

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

SmithRx is looking for an Implementation Support Specialist to join the company’s Customer Success team to support all core Implementation functions ensuring the high quality of the SmithRx product. As an Implementation Specialist you will support the Implementation Team Members during the overall implementation plan and project phase.

• →Responsible for being the main point of contact for TPA (an external client) for new group implementations 
• →Responsible for gathering the TPA requirements which include but are not limited to points of contacts, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc. 
• →Ensure all requirements are documented in the standard project templates and tools
• →Maintain a detailed project plan and an open items log for project monitoring purposes
• →Manage day to day coordination and task managements for a pod of Implementation Managers and/or Implementation Specialists to maintain workplace productivity 
• →Conduct administrative tasks supporting data entry of new group implementations within the applicable systems
• →Build client profile utilizing CRM tool
• →Act as a liaison between the internal contracting team and the Implementation Team
• →Act as a liaison between the internal invoicing team and the Implementation Team
• →Provide go live support to the Implementation Managers, Implementation Analysts and the TPA
• →Participate in post go live discussion to improve identified performance opportunities
• →Participate in the new group implementation lifecycle 
• →Participate in internal and external client meetings 
• →Ability to organize high volume tasks and meet the appropriate deadline(s) or project milestones 
• →Provide attention to detail on all project requirements to ensure the client’s needs are met
• →Ability to be a self-starter and take initiatives 
• →Ability to multitask effectively 

• →Bachelor's degree or equivalent work experience preferred
• →Healthcare and/or pharmacy experience strongly preferred
• →Experience coordinating complex tasks across multiple projects and clients 
• →Experience in a customer service role 
• →Corporate experience preferred
• →Proficiency in Microsoft Office required
• →Proficiency in the Google platform/apps preferred 
• →Proficiency using Salesforce
• →Strong communication skills via face-to-face meetings, conference calls and written correspondence
• →Strong team orientation and desire to succeed
• →Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company
• →Ability to work with tight deadlines and solve for near term deliverables
• →Ability to manage multiple projects and tasks with grace, efficiency, and ownership

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities