SnappyCX

Location: Remote

Employment Type: Part-Time

Work Schedule: Approximately 20 hours per week

Industry: Physical Therapy / Healthcare

One of our clients is seeking a proactive and highly organized Bilingual Medical Receptionist & Executive Assistant to support the daily operations of a growing physical therapy practice. This role combines front-office medical reception responsibilities with executive administrative support to the practice leadership.

The ideal candidate is fluent in both English and Spanish, has previous experience working in a physical therapy practice, and is comfortable managing patient communications, referrals, scheduling, executive administrative tasks, and high-volume email correspondence in a fast-paced healthcare environment.

• Manage a high-volume shared email inbox and prioritize incoming requests.
• Answer inbound patient calls professionally in both English and Spanish.
• Communicate with Spanish-speaking patients, referral sources, and providers.
• Process and coordinate new patient referrals.
• Schedule, confirm, and reschedule patient appointments.
• Maintain accurate patient records and update internal systems.
• Escalate urgent patient matters appropriately.

• Provide administrative support to the practice leadership.
• Coordinate calendars, meetings, and daily priorities.
• Organize documents and maintain accurate administrative records.
• Assist with day-to-day operational tasks and workflow coordination.
• Support special projects and additional administrative duties as assigned.

• Fluent in English and Spanish (spoken and written).
• Previous experience working in a physical therapy practice is required.
• Previous experience as a Medical Receptionist, Executive Assistant, Intake Coordinator, or Healthcare Administrative Assistant.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Comfortable managing multiple priorities in a fast-paced healthcare environment.
• Proficiency with Microsoft Office, Google Workspace, email platforms, and CRM or case management systems.

• Reliable computer or laptop.
• Stable high-speed internet connection.
• Professional headset with microphone.
• Quiet, distraction-free home office.

• Friendly, professional, and patient-focused.
• Highly organized with excellent multitasking skills.
• Strong attention to detail and follow-through.
• Comfortable handling high-volume patient and administrative communications.
• Resourceful, proactive, and able to prioritize effectively.
• Committed to delivering an exceptional patient experience.