Manager, Royalty Collections

  We’re Hiring!Manager, Royalty CollectionsToronto, ON | Montreal, QCwww.socan.com POSITION TYPE:              Permanent Full-TimeSALARY RANGE:             $84,480 - $105,600REASON FOR HIRING:    New roleWORK MODEL:                HybridLANGUAGE:                     Bilingual (English/French) WHO WE ARESOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents nearly 200,000 songwriters, composers, and music publishers. Through licensing, global royalty collection and advocacy, we help creators to keep making the music that entertains, moves, and inspires us    OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND ANTI-RACISM    SOCAN thrives with a variety of viewpoints, identities, and backgrounds, and we are committed to anti-racism. Everyone is welcome to apply for our wide range of roles, regardless of gender identity, gender expression, ethnicity, race, age, culture, sexual orientation, religious belief, or physical ability. Learn more about SOCAN’s commitment to Inclusion & Anti-Racism.    WHY WORK WITH US? Make a difference by supporting and collaborating with a vibrant and creative community Enjoy many options for workplace flexibility and work-life balance Get involved in the rapidly changing creative space Advocate for and empower the creative community Together, we’ll help music creators earn more income and make a living WHAT WE OFFER 35-hour workweek schedule (possible flexible work options i.e., 4-day work week (position based) Twelve paid sick days annually (including five personal days) Access to SOCAN fitness facility Annual Performance Incentive bonus (dependent on a personal and company performance) Defined contribution Pension Plan Comprehensive, health and dental benefits program Inclusive and collaborative working environment  ABOUT THE ROLE The Manager, Royalty Collections provides direct leadership to SOCAN’s Royalty Collections Account Management team. This role is responsible for overseeing and enhancing the operational effectiveness of the Account Management function, ensuring both team members and account stakeholders receive the guidance, solutions, and support required to meet their needs.   By leading, enabling, and holding Account Managers accountable, this position directly contributes to improving the speed, accuracy, and efficiency of SOCAN’s royalty collection and accounts receivable cycles. Key areas of responsibility include driving the on-time collection of reports and payments; ensuring timely and accurate application of payments and credits; maintaining accurate and up-to-date memos and call logs; accelerating the implementation of new tariffs and adjustments to existing tariffs; streamlining accounts receivable processes; and fostering continuous process improvement across all Account Management activities.   Through the optimization of workflows and performance, the Manager, Royalty Collections supports SOCAN’s objectives of reducing cycle times, improving cash flow, and enabling more timely royalty distributions to members.    WHAT YOU’LL DO / KEY RESPONSIBILITIES Oversee the timely collection, validation, and accuracy of royalty reports from licensed accounts and stakeholders. Track performance against defined collection targets, proactively addressing delays and risks to support efficient royalty processing and distribution. Manage and optimize accounts receivable processes, including payment tracking, reconciliation, discrepancy resolution, the accounts receivable escalation process, and overdue balance management. Provide clear, actionable accounts receivable reports and insights to senior leadership to support forecasting, risk management, and decision-making. Drive continuous Account Management standardization and improvement across report collection, payment application, and accounts receivable workflows. Develop, maintain, and organize Standard Operating Procedures (SOPs) and an accessible SOP library to ensure Account Managers can easily build knowledge of applicable tariffs, procedures, and role-specific requirements. Own the end-to-end understanding and implementation of new and amended tariffs, including impact assessment, system enhancements, and the development of clear communications and reports. Train and coach the Account Management team to ensure accurate, compliant, and timely tariff execution with impacted accounts. Support the development and adoption of CRM tools and role related systems and tools to improve data accuracy, workflow efficiency, automation development, and visibility across Account Management activities. Lead, coach, and support the Media Team to drive accountability, high performance, and professional growth. Foster a collaborative, results-oriented team culture aligned with departmental and organizational objectives. Own monthly performance management through KPI-based quantitative and qualitative measures, clearly communicating expectations, progress, and opportunities for improvement. Support annual goal setting and rewards through consistent monthly reviews and clear end-of-year performance evaluations. Ensure all activities meet SOCAN’s standards for accuracy, timeliness, and compliance with reporting, licensing, and distribution requirements. Own audit support activities where applicable, ensuring readiness and effective coordination. Partner with internal teams to align operational processes, support continuous improvement initiatives, and contribute to SOCAN’s broader performance and cash flow objectives. Other duties as requested  WHAT YOU WILL BRING Post-secondary education in Business Administration, Finance, Accounting, Operations Management, or a related field, or an equivalent combination of education and relevant work experience. Professional certifications in accounting, finance, operations, or process improvement (e.g., CPA, Lean, Six Sigma) are considered an asset Minimum of 5–7 years of progressive experience in accounts receivable, billing, royalty administration, licensing, or revenue operations, including responsibility for complex, high-volume transactions. 2–3 years of people leadership experience, with demonstrated success in coaching, performance management, and developing high-performing teams. Proven experience managing and optimizing accounts receivable processes, improving cycle times, and supporting cash flow objectives. Hands-on experience developing and maintaining SOPs, process documentation, and knowledge frameworks to drive consistency and operational excellence. Experience working with CRM systems and financial or licensing platforms, including supporting system enhancements and driving user adoption. Demonstrated ability to analyze performance data, produce clear management reporting, and communicate insights to senior leadership. Experience supporting audits, compliance requirements, or regulatory environments is considered an asset. Strong cross-functional collaboration skills, with the ability to influence stakeholders and drive alignment across departments   COMPETENCIES         Operational Leadership         Accounts Receivable & Financial Acumen         Process Improvement & Continuous         Performance Management & Coaching         Analytical & Data-Driven Decision Making         Advanced Systems & Office Applications Proficiency         Systems & CRM Enablement         Communication & Stakeholder Management         Change Management         Compliance & Risk Management         Collaboration & Influence ACCESSIBILITY & ACCOMMODATIONSOCAN is committed to providing an inclusive workplace environment that meets the accessibility needs of employees with disabilities. Should you require accommodations please contact us directly at hr@socan.com and we will make the necessary accommodations. Applications submitted to this email address will not be accepted. EQUAL EMPLOYMENT OPPORTUNITYSOCAN is an Equal Opportunity Employer. Hiring and other employment decisions at SOCAN are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance. If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply.  Research has shown underrepresented groups often only apply when they feel 100% qualified.  We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. HOW TO APPLYIf you’re interested in joining us, we’d love to hear from you: http://www.socan.com/careers/ Thank you for your interest in our company; we will be in touch with those candidates we wish to interview. To learn more about SOCAN, go to www.socan.com. You can also follow us on LinkedIn, Twitter, Instagram, and Facebook (@SOCANmusic/@SOCANmusique).