Sofi~20d ago

Encompass Admin

United Statesmid

OtherHr Admin

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Quick Summary

Key Responsibilities

Use your Encompass experience to provide frontline user support by troubleshooting and resolving day to day Encompass issues.

Requirements Summary

You will have graduated and your highest level of education is only a Bachelor’s Degree in Computer Science, Business Administration or related degree You are available to start workin

Technical Tools

OtherHr Admin

Employee Applicant Privacy Notice

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The Encompass Administrator Team is responsible for all configuration and customization of the company’s Loan Origination System (LOS) and to assist with the management of ancillary systems and services that are integrated with Encompass. This position requires in-depth knowledge of the loan origination workflow. The Encompass Administrator works closely with the Senior Encompass Admins, Product, and Management to evaluate business processes, data integrity, and compliance issues as they relate to the loan origination systems.

Responsibilities

~1 min read

→Use your Encompass experience to provide frontline user support by troubleshooting and resolving day to day Encompass issues.
→Research and diagnose issues using the Encompass Knowledge Base and by creating/managing cases with ICE Mortgage Technology; escalate as appropriate.
→Maintain open, ongoing communication with the Encompass Systems Administrators and management regarding issues, end user needs and trends
→Maintain Encompass users, roles, profiles, security settings, and loan access settings.
→Troubleshoot and maintain existing business rules for data entry, triggers, milestones, and conditions in accordance with approved standards.
→Gather, clarify, and document business requirements for fixes, enhancements, and projects in collaboration with management, residential lending teammates, and the Encompass Systems Administrator.
→The ideal candidate must exhibit strong teamwork skills, seamlessly integrate with the team, and actively promote the company's core values.

You will have graduated and your highest level of education is only a Bachelor’s Degree in Computer Science, Business Administration or related degree
You are available to start working immediately
No more than 2 years of professional full-time work experience (excluding internships and research assistant roles)
Reside in the United States and attended a university in the US
Must have Encompass or Blend experience
Ability to work quickly, accurately, and independently in a fast-paced environment
Detail-oriented and strong time management/ organizational skills
Excellent verbal, written, and interpersonal skills

Nice to Have

~2 min read

Experience in the home loans/mortgage industry
Encompass Admin or ICE Admin certification

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!