People & Development Manager - New York

At Soho House the Human Resources Manager will be a strategic business partner to the General Manager for the property they are responsible for. The HR Manager reports directly to the Regional Head of Human Resources. The HR Manager will be primarily responsible for the daily maintenance of company policies, procedures, and practices including employee relations, worker’s compensation, leave of absence administration and recruitment. Such deliverables include but are not limited to ensuring legal compliance; overseeing all aspects of wage, benefit, worker’s compensation, unemployment, training programs, implementation and administration of policies and procedures, and all employee relations such as team events, parties, morale maintenance as well as coaching, counseling, progressive discipline, and terminations.

• Strategic business partner to local leadership, helping to manage all training and development
• Partner with the Regional Head of Human Resources on process improvements for Soho House & Co. growth.
• Participate in Unemployment, EEO, Wage and Hour, Worker’s Compensation, OSHA, ADA, Immigration and Naturalization Service hearings.
• Communicate and implement policies and programs to guarantee compliance to all employees.
• Instruct, train and ensure management staff knows how to interpret and comply with all company policies and procedures.
• Coordinate and monitor recruitment, screening, background and reference checking of all Soho House personnel.
• Recruit, interview and recommend exempt and non-exempt personnel; Conduct FLSA reviews when necessary to determine employee status.
• Maintain employee benefit programs and employee engagement initiatives.
• Set-up, approve, and maintain all wage and salary programs, including performance evaluations and annual increases.
• Recommend and/or approve all employee transitions such as hire, transfer, promotions, etc.
• Implement, participate and monitor induction and orientation programs and develop managers/supervisors for future advancement.
• Track safety incentive programs as well as ensure compliance with all HR related Loss Prevention SOPs.
• Monitor and analyze turnover reports and use data metrics to understand trends with hiring and terminations.
• Maintain Employee of the Month/Year Program, and all other employee relations programs.
• Practice positive employee relations, including maintaining a positive morale and a genuine, upbeat work environment.
• Be an expert in time management, meeting deadlines, responsiveness, positive tone – both verbally and in writing, and ability to flex to the ever changing needs of the business.
• Ability to influence decisions to ensure consistency in decision making to protect the Company, the employee, and maintain respect with other key departments including Operations, Finance, Membership, IT.
• Demonstrate empathy, tact, thoughtfulness and strong listening skills, especially when handling difficult situations.
• Other tasks or projects assigned by Regional Head of People.

• 5+ years of progressive Human Resources management experience in a hotel or related industry; or a bachelor’s degree preferred.
• Experience with HRIS, payroll, and Applicant Tracking Systems.
• Experience with compensation benchmarking and working with variable compensations such as bonuses.
• Familiarity with employment law and experience with employee investigations.
• Excellent written and verbal communication skills is imperative.
• Proven ability to adapt to changing priorities, handle multiple projects and meet deadlines.
• Proficient in Outlook, Excel, Word, and PowerPoint.
• Knowledge of employment and labor laws in NYC
• Proven ability to manage teams through effective leadership skills.
• Detail oriented, sound judgment and strong interpersonal skills.
• Skilled and experienced at difficult decision making.