Professional Services Consultant

Enterprise AI is moving from pilots to production, and the constraint is no longer the model — it's the data. Agents are only as good as what they can sense, trust, and act on in the moment, and real-time, event-driven data is becoming the foundation every serious AI system runs on.  

Solace is the leading platform for the enterprise AI era. Established enterprises worldwide — including RBC Capital Markets, Bosch, Heineken, PSA Singapore, United Airlines, Schwarz Group, and hundreds more — have built their business around Solace to enable intelligent, real-time experiences, modernize their application and integration landscape, and create seamless digital journeys for their customers, partners, and employees. 

So, the next time you drive a car, order furniture online, fly in a plane, check your bank balance on your phone, your positive experience could be a direct result of our technology—and your hard work! 

About the Role

Solace’s Professional Services team is looking for a dynamic and experienced technologist to perform as a Professional Services Consultant. 

What You'll Do

A Consultant is responsible for the overall post-sales success of a customer, and will have demonstrated knowledge and experience in multiple areas including: networking, messaging, and middleware technologies. A successful candidate would be comfortable installing hardware in a data center, developing scripts to compare configurations or automate routine tasks, and writing integration code in Java or C#. In addition, significant work will be related to assisting customers in the monitoring and management of their estate of deployed Solace products including: troubleshooting, diagnostics and responding to alerts.

This position will require travel based on customer needs, sometimes globally.

Additionally, the consultant will be required to develop best practices documents or other documents for the customer to facilitate knowledge transfer and sharing. Documentation and communication skills must be exceptional, as well as the ability to manage customer expectations. PS resources are the face of Solace to the customer since they are generally with the customer for long periods of time, adding additional importance to the need for excellent communication skills.

We need people who can work autonomously and with little direction. Our customers expect our services team to be professional and capable of delivering solutions with little to no guidance, rather they look to us to be the leaders. Our Professional Services Group is made up of experienced and professional consultants with the attitude of being a team player, willing to dig in and do whatever is necessary to make the customer successful, and we want more of these types of individuals.

Desired Skills and Experience

• Education - Undergraduate degree, ideally in Computer Science or Electrical Engineering; Masters in Science, Business, or Engineering an asset.
• 5-10+ Years of Experience in application development, integration, or network operations support.
• Messaging Middleware / Integration – Understanding of the application middleware space. Technical knowledge of messaging products such as IBM MQ, TIBCO EMS/RV/BW and/or Open Source messaging such as Rabbit, ActiveMQ, Kafka, etc. would be beneficial to the role. An understanding of SOA and JMS are essential and working knowledge of AMQP, REST, JavaScript, MQTT would all be assets.
• Enterprise Integration Patterns and Solution Architecture - Any experience would be an asset.  Knowledge of Digital patterns, application lifecycle management, continuous integration.
• Application development - Experience developing, integrating, and troubleshooting Java and/or C/C++/C# code is required. Any development experience using sockets, messaging APIs, multithreaded and distributed applications would be a plus.
• Operations Support – Experience providing application or hardware support is desired. Some experience troubleshooting technical issues, including application deadlock, thread issues, and configuration errors, is expected. Also beneficial to have experience configuring alerts and thresholds for either application monitoring or hardware monitoring.
• PaaS - Working experience with Technologies such as Docker, Kubernetes, PaaS platforms.
• Networking – Good knowledge of network layers and topologies as well as general understanding of routers, switches, gateways, and other networking gear and how they impact performance is preferable. Ability to understand throughput and latency, and explain these concepts and how they impact messaging middleware performance is desired.

Why You’ll Love Working at Solace

At Solace, we’re all about smart people, meaningful work, and good vibes.

• Work with brilliance – Our team is packed with some of the sharpest minds in the industry.
• Balance matters – We believe work should fit into your life, not the other way around.
• Hybrid-first – Flexibility is built into how we work, so everyone feels included and empowered.
• Values-driven – We live and breathe our core values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience.
• Growth mindset – Our training programs are designed to help you level up, fast.
• Customer Obsessed – We’re proud of our world-class customer lineup (we’re not shy about it).
• Keep it fun – We’re social, we keep things simple, and we know how to have a good time.
• Creative culture – We’ve got a great sense of humour and we make cool videos on topics like MITT and this (check them out!).

At Solace, we are committed to a fair, inclusive, and transparent recruitment process.
To help identify candidates whose qualifications best align with the role, we use artificial intelligence (AI) tools during the initial stage of resume screening. These tools compare submitted resumes to the job description, focusing on education, experience, and skills.

Importantly, all decisions beyond this initial screening—including interviews and final hiring—are made by our human recruitment team. AI is never used to make final hiring decisions.

Let’s Talk

Not sure you meet every requirement? That’s okay — we’re more interested in your potential and passion. If this role excites you, we’d love to hear from you.

Need accommodations during the hiring process? Just let us know — we’re here to support you.

Thanks to everyone who applies! While we wish we could connect with every candidate, only those selected to move forward will be contacted.

At Solace, we believe that diversity and inclusion drive innovation and growth, both in business and in life. We strive to create an enriching and safe workplace where you can be who you are. If you want to do the best work of your career and feel supported every step of the way, we encourage you to join us!