Agent, Call Center & Reservations

Ensure all internal and external calls are handled politely and efficiently, in alignment with the hotel's performance objectives and quality standards. Uphold the hotel's service excellence by delivering courteous, accurate, and timely assistance to guests and colleagues. Maintain professional communication standards to support the overall guest experience. Adhere to hotel policies and procedures, ensuring consistency and quality in call handling. Collaborate with the team members to meet and exceed performance goals while fostering a positive work environment. Functional Job responsibilities: Room reservations and Restaurant Reservations. Requirements Exceptional Communication Skills Attention to detail Time Management and Multitasking Technical proficiency Problem-solving skills and decision-making Adaptable and resilient A degree holder or certification in hospitality, communications, or a related field is preferred Good command of both written and spoken English; knowledge of another foreign language is an advantage