Agent, Front Office

Greets and ensures that all guests are assisted at all times in a friendly and helpful manner and attempts to learn and use guests’ names at every opportunity. Registers and rooms all arrivals according to established procedures. Performs check-in, check-out, and room change procedures and ensures all data is entered completely into the Hotel system. Maintains cashier float and ensures accurate daily report of all money received. Keeps abreast of all modifications to accounting policies and procedures. Is responsible for attending to guests’ requests to use the service in the safety deposit box at all times. Is knowledgeable of all special promotion procedures. Attends to guests’ complaints, inquiries, and requests, and refers problems to his/her superior if he/she is unable to assist. Does everything possible to ensure that the guests depart the Hotel with a positive impression of the Hotel's services. Performs audit balances and prepares all work for audit in an orderly fashion. Maintains comprehensive knowledge of standard reservation procedures, including correct forms to use, how to read email and messages, and how to interpret availability sources within the Reservations system. Maintains exemplary departmental standards of behavior, appearance, and attitude at all times. Takes a personal interest and pride in ensuring that the Reception desk work areas are kept clean and in an orderly state at all times. Is fully aware of the credit policy. Has full knowledge of Solaire Resort North standards. Ensures guest receives prompt attention and requests will be fulfilled immediately. Ensures guest satisfaction during his/her shift. Maintains a neat appearance at all times. Requirements At least 1 year of experience in Front Office in the Hotel industry. Initiative, organized and detail-oriented, excellent communication and interpersonal skills Good command of both written and spoken English; knowledge of another foreign language is an advantage