Manager, Shopping Concourse Operations

Overall Tenant Management Revenue Management Develop and implement revenue and budget management strategies aligned with SCO and company goals. Monitor revenue trends, forecast future revenues, and identify opportunities to enhance profitability. Prepare and present weekly, monthly, and annual revenue and performance reports. Support Tenant efforts in driving revenue and productivity, including activations such as marketing events and campaigns, and promote a service/retail culture that is at par with Solaire’s standard Budgeting and Financial Analysis Assist in the preparation and monitoring of the department's budget, including analyzing variances and recommending corrective actions. Conduct financial analysis to support decision-making within the department. Manage and resolve low to medium level Tenant disputes and issues, and assist the VP, Strategic Partnerships or Head of the Department as needed in settling matters of higher, more advanced cases Provide the necessary support in managing the department’s budget Process Documentation and Improvement Develop and maintain process documentation for all key operations within SCO. Identify areas for process improvement and implement strategies to enhance operational efficiency. Lead initiatives to streamline processes and reduce costs while maintaining high standards. Monitor Tenants’ day-to-day operational matters, including general housekeeping, maintenance of standards, compliance to all rules and regulations provided in the Merchant Handbook and the Contract of Lease, etc. and propose the necessary disciplinary/remedial actions in the event of non- compliance Propose sound solutions and action plans to the VP, Strategic Partnerships or Head of the Department to issues related to The Shoppes at Solaire and its tenants Review and comply with the existing policies and procedures of SCO, and draft any new policies and procedures as needed for review and approval by the VP, Strategic Partnerships or Head of the Department Gather data, prepare/create reports/presentations, and assist in the analysis of information such as but not limited to Tenant revenue and performance, construction progress, etc. Conduct regular inspections of commercial spaces for work progress and compliance to rules and regulations Conduct studies and research on potential tenants, partners, and/or business opportunities, as instructed by the VP, Strategic Partnerships or Head of the Department Reporting Prepare regular reports on financial and business performance, operational metrics, and process improvements. Provide insights and recommendations based on data analysis to support strategic decision-making. Influence medium to high level decisions by providing the VP, Strategic Partnerships or Head of the Department with the necessary background/references/proposals/action plans to enforce final decision Administrative Management Perform the administrative functions within SCO, ensuring all documentation and records are accurately processed, maintained, and filed. Support the VP, Strategic Partnerships or Head of the Department in organizing and conducting meetings, preparing agendas, and documenting minutes. Ensure the proper execution of various ad hoc duties as they relate to The Shoppes at Solaire and its Tenants, as required Monitor, track, and oversee scheduling of works and other activities related to such Tenant work Oversee the SCO Team Coordinator Collaboration Work closely with the tenant portfolio managers in the department to ensure that financial and operational strategies are aligned. Liaise with other departments as necessary to ensure the successful execution of SCO initiatives. Attend to Tenant’s needs in their full life cycle as a retail partner at Solaire, from pre-construction to regular retail/store operations, and closure/egress, if necessary, and provide the necessary support in a timely, courteous and professional manner Act as liaison between Tenant and the relevant internal departments within Solaire to support Tenant and Solaire in achieving their mutual goals and targets, and/or resolve any issues raised that would require action from Solaire’s internal teams, as needed Coordinate and assist in managing all matters pertaining to a Tenant’s fit-out/ reinstatement/egress work at The Shoppes at Solaire, including the submission of the various requirements prior to the commencement of the said works Ensure Tenant’s execution of such works is approved and at par with Solaire’s standards, and address issues where necessary Ensure that all relevant matters are properly communicated with Tenants by preparing and issuing relevant circulars/notices/memos, and providing timely responses to communications received from Tenants or other departments within Solaire KEY COMPETENCIES AND SKILLS Strong analytical and financial skills. Excellent organizational and time management abilities Effective communication skills, both written and verbal. Proficient in MS Office applications, particularly Excel and PowerPoint. Self-starter with a proactive approach to problem-solving. Ability to work under pressure and meet deadlines. Requirements Minimum 3 years of similar level experience in revenue management, financial analysis, process management, or a related role. Proven track record in process documentation and improvement.