Call Centre Manager (South Africa) - 48800686385

🌍 Fully Remote Call Center Manager – South Africa
🕘 Working Hours: US Time Zone (final schedule to be confirmed)
💰 Salary: $2,500 – $3,500 USD/month (depending on experience) + bonuses
📝 Contract Type: Independent Contractor
🌴 Time Off: Unlimited PTO + choose either local SA holidays or US holidays

✈️ About the Company
This is a fast-growing marketing and operations partner supporting multiple franchise groups across the US. They specialize in building high-converting systems, generating leads through digital channels, and helping franchises scale through smart, data-driven execution. Their teams operate globally and work together to create seamless customer journeys from first click to final sale.

💬 About the Role
We’re looking for a strong, hands-on Call Center Manager who knows how to take a team, a process, and a department and turn it into a high-performing engine. This role is for someone who thrives on execution, someone who listens to the calls, digs into the KPIs, spots the inefficiencies, and then actually fixes them.

The team has potential, but they need a leader who can raise the bar. You’ll manage and develop an international remote team of 11–13 call center reps, revamp processes, coach on sales performance, improve quality, and drive real results. If you’re hungry, decisive, analytical, and ready to make an immediate impact, you’ll fit in perfectly.

This isn’t a strategy-only role, they want someone who gets their hands dirty and does what needs to be done.

🔑 Key Responsibilities

• Lead, manage, and mentor a remote call center team of 11–13 international sales agents.
• Listen to calls regularly, identify performance gaps, coach reps, and implement improvements fast.
• Review KPIs daily, analyze trends, and take action to boost conversion and overall call quality.
• Oversee onboarding, training, QA, and performance management.
• Optimize processes, systems, workflows, and team structure to increase efficiency.
• Drive a strong sales culture, coaching objection handling, tone, structure and closing skills.
• Ensure smooth day-to-day operations of the call center.
• Collaborate with marketing and operations teams to understand lead flow, funnel performance and customer behavior.
• Bring new ideas, challenge outdated processes, and elevate the entire department.
• Leverage CRM and call center systems; GoHighLevel experience is a strong plus.

🌟 About You

• Proven experience leading and managing call center teams across international markets.
• Solid sales background, you can coach, lead by example and build strong performers.
• Strong experience in training, QA, and improving operational efficiency.
• Extremely hands-on, you dive into data, calls, processes and people.
• Comfortable driving change and reshaping a team that needs stronger structure.
• You understand marketing basics: funnels, landing pages, lead generation (FB/Instagram), and how leads flow into the call center.
• Strong analytical skills to interpret KPIs and performance trends.
• Confident, assertive, and hungry for improvement, you like to win and you push your team to win with you.
• Experience with GoHighLevel is a big advantage.
• Highly organized, proactive and able to work US hours.

💼 What You’ll Get

• Competitive salary + performance-based bonuses
• Unlimited PTO
• The choice between South African or US public holidays
• A leadership role with real influence and space to make changes
• A fast-moving environment with strong growth potential
• The chance to help build a world-class sales operation from the inside