Managed PKI Services Manager

Within the Authentication & Directory Services team, the MPKI Services Manager leads the delivery and management of Agilent’s Managed PKI services — including user certificate enrollment and lifecycle management, cloud HSM management, and device, server, and user certificate procurement and provisioning — working with and overseeing external suppliers to ensure compliance and smooth, efficient operations. The role also owns the day-to-day service management of Agilent’s Prisma Access Browser secure enterprise browser deployment. Innovation, automation, and continuous improvement are central to the position. Beyond MPKI, the successful candidate carries additional responsibilities across the broader authentication services area — operations, project, and engineering work spanning Active Directory, Microsoft Entra ID, Microsoft Intune, and general automation. 

• Own end-to-end service management of Agilent’s MPKI services, covering user certificate enrollment and lifecycle management, cloud HSM administration, and device certificate procurement and provisioning 

• Manage the vendor relationship with the MPKI provider, holding suppliers accountable to SLAs, security standards, and compliance requirements 

• Oversee outsourced MPKI support and operations to ensure smooth, efficient delivery 

• Maintain compliant certificate provisioning and deprovisioning processes 

• Administer automated and exception-based certificate enrollment solutions 

• Drive automation and continuous improvement across the certificate lifecycle 
   

• Serve as service owner and administrator for the Palo Alto Networks Prisma Access Browser (PAB) — Agilent’s Chromium-based secure enterprise browser for unmanaged devices 

• Design, configure, and maintain PAB access and data-control policies, including last-mile DLP controls.

• Configure and tune browser-based threat protections (phishing, malware, risky extensions) and generative-AI data guardrails 

• Enforce sign-in and access policies based on real-time device posture, integrating with Microsoft Entra ID and the broader Prisma SASE / Zero Trust framework 

• Manage the Palo Alto Networks vendor relationship and coordinate stakeholders across Security, End-User Computing, and IT towers 

• Monitor adoption, troubleshoot user-reported issues, and continuously improve policy coverage and user experience 
   

• Contribute to operations, project, and engineering work across Active Directory, Microsoft Entra ID, and Microsoft Intune 

• Collaborate with a cross-functional team of application developers, operations engineers, and architects to understand complex requirements and translate them into automated solutions 

• Partner with peers to support and improve architecture, systems, processes, standards, and tools 

• Actively participate in Identity and Access Management (IAM) strategy development, implementation, and operations