Collections Associate (Tier 2 - PH - Cantonese)

Position : Collections Associate (Tier 2)

Work Hours (Client) : 10am - 6pm PHT

Pay Range : Pay is in USD, amount to be determined (varies based on skill set and experience level)

Location of Search : Philippines

Work Location : Onsite Work (must be willing to relocate if needed)

 

Must be from The PHILIPPINES

Must be able to speak CANTONESE

 

We are seeking a Collections Associate Experienced to independently manage a

moderately complex accounts receivable portfolio and serve as a subject matter

expert (SME) for collections processes, tools, and escalation handling. This role

focuses on accelerating cash flow, reducing delinquency, and protecting customer

relationships through advanced analysis, structured root cause identification,

and effective cross-functional collaboration. The ideal candidate can mentor

junior team members, manage escalations, and drive improvements that reduce

rework and prevent dispute-driven payment delays

 

Duties and Responsibilities:

 

• Portfolio Ownership (Complexity & Impact): Independently manage a

portfolio of moderately complex, higher-risk accounts (e.g., high-dollar

balances, chronic late payers, multi-location customers, complex terms) to

drive timely payment.

• Advanced Collections Strategy: Develop account-level collection

strategies (call cadence, prioritization, promise-to-pay management,

escalation thresholds) aligned to policy and customer behavior.

• Exception & Root Cause Resolution: Investigate drivers of delinquency

(billing errors, pricing/contract misalignment, missing proof of delivery,

master data issues, unapplied cash, dispute volume) and coordinate

corrective actions to enable payment.

• Escalation Management: Serve as an escalation point for analysts; lead

moderately complex customer negotiations and internal alignment to

remove payment blockers.

• Payment Plans & Negotiation: Define and manage payment plans,

Negotiate resolution paths, and secure commitments while balancing

Customer relationship health and financial risk.

• Cross-Functional Collaboration: Partner with Billing, Disputes, Cash

Application, Sales, Customer Service, and Operations to resolve blockers

and reduce repeat delinquency.

• Documentation & Compliance: Maintain accurate records of contacts,

commitments, and outcomes; ensure collections activities adhere to

policies and applicable regulations.

• Reporting & Insights: Track and report portfolio KPIs (aging, delinquency,

promise-to-pay attainment, DSO drivers, dispute blockers) and recommend

actions to leadership.

• Mentorship & Enablement: Coach analysts on best practices (call/email

effectiveness, negotiation, documentation, prioritization) and contribute to

playbooks and standard work.

 

Minimum Requirements:

 

Language requirement: Excellent English Communication Skills

Education: Bachelor's Degree (ideally)

Experience: 2-4 years of related experience

 

• Experience: 2-4 years in collections, accounts receivable, or related order-to-cash roles.
• Finance Process & Financial Statement Acumen: In-depth understanding of collections’ impact on cash flow, AR aging, allowances/reserves, write-offs, and close outcomes.
• Analytical & Root Cause Analysis: Advanced ability to analyze delinquency drivers, prioritize effectively, and resolve complex exceptions.
• Systems & Tools (SME): Strong proficiency with ERP/AR tools (e.g., SAP, Oracle, NetSuite) and Microsoft Excel.
• Independence & Judgment: Ability to work independently, manage escalations, and recommend actions consistent with policy and approvals.
• Communication & Influence: Advanced verbal and written skills tonegotiate professionally and influence cross-functional partners.