Collections Specialist (Accounts Receivable) - 60327811892

Our client is seeking a Collections Specialist (Accounts Receivable) to support a large-scale initiative focused on recovering outstanding balances across newly acquired communities.

This organization provides operational support across a full continuum of care, including independent living, assisted living, memory care, skilled nursing, and home health/hospice. With a high volume of inherited receivables, they are looking to bring on a dedicated professional to focus specifically on collections efforts and drive recovery before accounts are written off.

The primary function of this role is to manage and execute collections efforts on aged accounts receivable, focusing on recovering inherited bad debt across multiple payor types.

• →Make outbound collection calls to recover outstanding balances
• →Manage and work aging reports to prioritize collection efforts
• →Review resident profiles and account histories
• →Document all collection activity and notes within the system
• →Pull and review statements to support collection conversations
• →Handle collections across private pay, Medicaid patient liability, and private coinsurance balances
• →Coordinate with internal teams as needed while operating independently
• →Support final collection attempts prior to account write-off

• 2–5 years of experience in accounts receivable or collections
• Mandatory experience with PointClickCare (PCC)
• Strong understanding of AR processes and aging reports
• Clear, professional English communication skills (verbal and written)
• Comfortable making high-volume outbound calls
• Ability to navigate sensitive financial conversations, particularly with an elderly demographic
• Detail-oriented with strong documentation habits
• Reliable remote work setup and internet connection

• Experience working with healthcare or senior living organizations
• Familiarity with multi-payor environments (private pay, Medicaid, insurance)
• Prior experience handling aged or “bad debt” collections
• Experience working in a remote or offshore capacity

• Full-time, remote position
• Schedule: 9:00 AM – 5:00 PM EST (overlap required)
• Project-focused role centered on AR recovery initiatives

• Opportunity to take ownership of a clearly defined, high-impact project
• Ability to directly influence financial recovery outcomes
• Integration into an experienced operational support team