Patient Coordinator (Intake) (Remote) - 62619525783

Location: 100% Remote
Openings: 2

Working Hours opening 1:
Monday through Friday: 9:30 AM to 6:00 PM EST.

Working Hours opening 2:
Thursday and Friday 11:00 AM to 7:30 PM EST.
Saturday and Sunday 8:30 AM to 5:00 PM EST.

Reports To: Director of Business Development

We are a modern, multi-specialty healthcare practice specializing in advanced pain management, chiropractic care, physical therapy, sports medicine, and recovery services. Operating under a progressive management company, we are transitioning our front-office operations to an elite, remote team as we shift to a cash-pay patient model.

We build our reputation around three core elements: an exceptional patient experience, a friction-free onboarding process, and highly organized clinic logistics. We are not a high-volume mill. Every patient receives quality, dedicated care from our providers, and we expect that same high level of empathy and dedication from the very first phone call.

​​​​​​​We're hiring a remote Patient Care Coordinator (SDR) to help us convert leads into booked evaluations. We're a concierge, cash-pay physical therapy and performance rehab practice, not a 15-minute insurance mill. You'll be the first voice our leads hear and the reason they choose one-on-one, personalized care over a quick fix.

Requirements

• Excellent phone and customer service skills. 
• Strong sales background. 
• Comfortable multi-tasking in a fast-paced environment. 
• Strong computer skills (GoHighLevel, Excel, Google Suite, Office 365) 
• Organizational and problem-solving skills. 
• Reliable home setup for high-volume remote calling.

• →Manage the lead tracker in GoHighLevel and keep it current. 
• →Convert new leads into booked evaluations for our PTs. 
• →Handle high-volume outbound and inbound calls (100 outbound dials/day) 
• →Schedule appointments and follow-ups. 
• →Collect new client intake information. 
• →Build strong relationships with patients and referral sources, guide clients through the sales process. 
• →Deliver a smooth onboarding experience. 
• →Respond to calls/texts/emails quickly, collect payments, manage patient feedback and escalations. 
• →Review new client metrics with the manager.

Measurable KPIs
Daily outbound calls: 100. Weekly evals booked goal: 15.

A plus if you know
GoHighLevel, Excel, Veradigm, Phreesia, Slack, Google Sheets/Docs (we train on all our systems).