Remote Patient Coordinator / Virtual Receptionist (Healthcare) - 59860605723

Location: Remote
Schedule: Full-Time | CST (8:00 AM – 6:00 PM coverage, slight flexibility)

We are a growing, independent podiatry practice based in the United States, currently in an early growth phase (under 2 years old).

As a small, high-quality clinic led by a single provider, our focus is delivering excellent patient care while building efficient systems that support long-term growth.

We are now looking to bring on a Remote Patient Coordinator to ensure no patient inquiry, call, or follow-up falls through the cracks.

This role is critical to the patient experience.

Today, inbound calls are sometimes missed due to:

• Provider being in surgery
• Staff being tied up in-clinic
• After-hours gaps

You will act as the first point of contact for patients, ensuring every interaction is handled professionally, promptly, and with care.

This is a high-trust, communication-first role, ideal for someone who is organized, personable, and thrives in a patient-facing support position.

• →Answer incoming patient calls in a timely, professional manner
• →Handle:
  • →New patient inquiries
  • →Appointment requests
  • →General questions
• →Route more complex or clinical questions to the provider when needed
• →Ensure zero missed opportunities from inbound demand

• Schedule and confirm appointments
• Manage calendar availability
• Coordinate follow-ups and rescheduling
• Ensure smooth patient flow and accurate booking

• Deliver a warm, professional, and empathetic experience on every call
• Act as a reliable point of contact for patients
• Ensure clear communication and proper expectation setting

• Identify what can be handled directly vs escalated
• Pass clinical or complex cases to the provider
• Keep communication organized and documented

Depending on candidate capability, this role can expand into:

• Inbox/email management
• Calendar optimization
• Administrative support for the provider

(This is not required but considered a strong plus.)

• 1–3+ years in:
  • Customer service
  • Virtual receptionist / call center
  • Administrative support
• Excellent English communication (clear, friendly, professional)
• Strong phone presence (this is a voice-heavy role)
• Highly organized and reliable

• Experience in:
  • Healthcare / medical offices
  • Scheduling or appointment coordination
  • Executive assistant or admin support roles

• Patient-first mindset (empathetic, calm, professional)
• Strong attention to detail
• Able to multitask and stay organized during call flow
• Comfortable working independently in a remote setup

• Primary coverage during CST business hours
• Ideal coverage window: 8:00 AM – 6:00 PM CST
• Some flexibility for extended coverage is a plus

You may be required to work with:

• VoIP / call forwarding systems
• Scheduling/calendar tools
• Basic communication platforms (Google Meet, etc.)

(Training and setup guidance will be provided.)

This is not just a receptionist role.

You are directly impacting:

• Patient acquisition
• Patient retention
• Overall clinic growth

By ensuring every call is answered and handled properly, you play a key role in helping the practice scale efficiently.