Information Technology Technician

Min: $25/hour        Max $28/hour

Full benefits:  Medical, Dental, Vision, 401k, Profit Sharing, Life Insurance, etc. 

The IT Technician will have fundamental knowledge of common operating systems, hardware, software, networking, and strong written and verbal communication skills. They will help to deploy and maintain end-user equipment such as desktops, laptops, cellphones, tablets, and other devices. They will help to clean, organize, and maintain common IT areas, as well as maintain inventory levels.

IT Technician is a full-time (40 hours per week), non-exempt/hourly position. Typical schedule is Monday through Friday 8 am-5 pm. Occasional evening and weekend work may be required as job duties demand.  This position is full-time onsite position at our HQ in Santa Rosa, no remote work.  

IT Technician position does not have supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to install and configure common hardware and software components
• Ability to troubleshoot hardware, software, and other end-user issues
• Fundamental knowledge of Microsoft Windows, Microsoft 365, and other common business software
• Must be able to lift 50 lbs
• Comfortable with climbing ladders and working above floor level.
• Must be able to work mornings, nights, and weekends as job duties demand.
• Maintain a high standard of communication, organization, and troubleshooting skills.
• Must maintain the utmost confidentiality.

• →Provide technical support to office staff and remote workers for hardware, software, networking, and telephony issues.
• →Deploy, upgrade, and repair workstations and other end-user devices for office and remote staff.
• →Keep IT areas organized and clean.
• →Maintain and organize IT inventory.
• →Assist the rest of the IT team with other tasks and projects, as necessary.
• →Affirm and adhere to Sonic's confidentiality policies and procedures.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The IT team represents a diverse group of products and services; therefore, we are tasked with reacting to many situations simultaneously, and the pace is very fast and requires multitasking on a daily basis.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to sit; key/type. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Sonic is an at-will employer. The job description does not constitute an employment agreement, or contract, between the employer and employee and is subject to change. Other functions may be assigned and/or reassigned by the employer as the needs of the employer and requirements of the job change. The only employment contract that exists between you and Sonic is that of at-will employment. Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.