Client Advisor, Wine Retail

Established in 1744, Sotheby’s promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby’s and Concierge. Sotheby’s Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception. Sotheby’s new global headquarters is now open at the iconic Breuer building at 945 Madison Avenue in New York City.

As a Client Advisor, you will be responsible for achieving sales targets defined by the management and proactively developing a portfolio of local and international clients.  You will ensure a seamless and unique luxurious experience for every client, through memorable storytelling, product expertise and state-of-the art retail hospitality. You will be an active member in the daily operations of the store and support the Manager in complying with all companies’ policies and procedures.

• →Achieve and/or exceed the monthly and annual individual sales targets while contributing to the overall goal
• →Ensure outstanding and consistent client experience by providing customized advisory according to the client needs, solid expertise and knowledge across the different categories (include luxury items occasionally) and ultra-luxury hospitality services
• →Cultivate new and existing client relationships through exceptional retail experience, appropriate follow-up, and any specific CRM initiatives.
• →Consistently and accurately capture client data for retention purposes, loyalty and long- term relationship building
• →Partner with line manager and the local marketing team to develop a plan to support events
• →Assist the line manager in providing Retail Excellence in daily operations: floor management, visual merchandising, inventory control, opening & closing duties
• →Demonstrate a thorough understanding of security and compliance policies, and provide support to other Client Advisors when needed
• →Uphold all Post-Sale requirements for sales in the salon (Buyer agreements, Client ID, new client account setup)
• →Be aware of the surrounding luxury competitive environment, its dynamics and market trends

• Bachelor’s degree
• 1-2 years of sales experience in retail & hospitality industry, experience in wine & spirits, F&B is a plus
• Knowledge in wine & spirits will be an advantage, WSET or other wine and spirits qualifications are highly regarded.
• At ease in engaging, networking and selling to HNWI and UHNWI: good understanding of their consumer behaviour
• Previous experience in client service, luxury, or hospitality, driven industry
• Ability to create premier client experience in any environment
• Calm demeanor with an ability to multitask in a high traffic environment
• Excellent interpersonal and communication skills with a pleasant client service-oriented attitude
• Proven experience employing problem solving skills when dealing with internal and external clients
• Proficiency with MS Word, Outlook and Excel, and general familiarity with database management (knowledge of Sotheby’s systems a plus)
• Discreet, dependable and mature
• Team player with a positive working rapport with colleagues
• Must be available to work week-ends and evenings as necessary
• Fluent in Cantonese and Mandarin, very good proficiency in English, any other language skills a plus