Patient Intake and Customer Service Specialist

The Patient Intake and Customer Service Specialist manages the patient journey from the initial inquiry through intake completion and ongoing service. The role speaks directly with U.S. patients, caregivers, and family members to collect demographic, clinical, provider, shipping, and insurance information; explain documentation and coverage requirements; coordinate with internal insurance and operations teams; and provide continued support for recurring medical supply orders, shipping concerns, insurance questions, and payments.

This is a phone intensive, patient facing position supporting a population that is primarily covered by Medicare and Medicare Advantage. The successful candidate must combine practical U.S. health insurance knowledge with a warm, patient, and conversational approach.

• Work from home
• 8:00AM to 5:00PM Eastern Time, Sunday to Thursday or Tuesday to Saturday
• Follows US holiday

• →At least 1 year of experience in patient facing healthcare customer service, patient intake, medical office administration, durable medical equipment (DME), or a similar U.S. healthcare support role.
• →Working knowledge of U.S. health insurance terminology, eligibility and benefits, coverage, and prior authorization concepts is required. Experience with Medicare and Medicare Advantage is strongly preferred.
• →Demonstrated comfort handling frequent phone conversations with patients, caregivers, and family members.
• →Strong verbal and written English communication skills, with a friendly, patient, empathetic, and conversational style.
• →Ability to explain insurance, documentation, and process requirements in clear and simple language.
• →Excellent attention to detail, organization, follow up, case documentation, and time management skills.
• →Ability to manage multiple active cases in a fast-paced environment while meeting service and quality expectations.
• →Experience supporting recurring medical supplies, order coordination, shipping concerns, or payment collection is preferred.
• →High school diploma or equivalent is required. An associate or bachelor's degree is preferred.
• →Professionalism, integrity, discretion, and a strong commitment to delivering an exceptional patient experience.