IT Support Administrator, Projects

The IT Support Administrator - Projects is responsible for the planning, administration, and successful execution of key annual IT operations, with primary ownership of the hardware refresh program and summer intern onboarding. This role focuses on driving day-to-day project operations, managing cross-functional execution, delivering accurate reporting, and continuously improving processes using tools such as Jira, Confluence, Jamf, Intune, SCCM, and Active Directory.

Hardware Refresh Program Administration:

• →Own and administer the annual hardware refresh program for computers and iOS devices using SCCM, Intune, and Jamf.
• →Perform refresh project data analysis and generate recommendations to determine what will be refreshed in the upcoming year.
• →Write and maintain scripts to automate asset uploads and other manual processes to improve operational efficiency.

Project Operations & Execution:

• →Plan, manage, and track annual IT Support projects in Jira, including creating and maintaining Jira dashboards for real-time visibility.
• →Drive day-to-day operations of the project team, ensuring milestones are achieved on time and within budget.
• →Document processes and project knowledge in Confluence.
• →Monitor project progress and deliver accurate, timely reports on milestones, status, risks, and completion.

Intern Hardware Lifecycle Management:

• →Plan and administer intern hardware onboarding and offboarding processes using Active Directory, Intune, and Jamf.
• →Manage the collection, reclamation, and inventory updates of hardware when interns complete their program.

Team Leadership & Process Improvement:

• →Provide training, guidance, and direction to project IT technicians on the use of Jamf, Intune, SCCM, and other tools.
• →Collaborate with IT project technicians to identify and implement improvements to daily processes and workflows.
• →Develop innovative solutions to streamline operations and increase team efficiency.

Reporting & Performance Management:

• →Analyze data annually using Excel to support planning for hardware refresh projects and other yearly IT initiatives.
• →Prepare and present clear reports on project performance and outcomes to IT leadership.

• High school diploma or equivalency certificate.
• 1+ years of professional experience in IT support administration, project coordination, and hardware asset lifecycle management.
• Experience supporting Microsoft technologies.

• Hands-on experience with enterprise tools including Jira, Confluence, Jamf, Intune, SCCM, and Active Directory.
• Proficiency in Python for scripting and automation.
• Excel experience for data analysis, reporting, and visualization.
• Proven ability to create and manage Jira dashboards for project tracking and reporting.
• High organizational skills with the ability to manage multiple priorities and deadlines effectively.
• Experience managing hardware refresh and device deployment projects.
• Demonstrated ability to lead day-to-day project operations and deliver results on time and within budget.
• Training and team coordination skills.
• Strong organizational, communication, and reporting abilities.

• Must have valid driver's license.
• Ability to lift up to 30lbs. unassisted.

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.