Full Time - Deli Assistant

To operate within the fresh foods department efficiently, effectively and hygienically to ensure customer satisfaction at all times with the highest standards of service and products.

• To serve, communicate and interact with customers in a friendly and efficient manner providing the highest standard of customer care

• Assist customers with any queries regarding fresh food department products

• To deal with customer complaints in a professional and pleasant way and refer to the department manager / store management where appropriate

• To prepare and serve high quality fresh food products in line with department requirements

• Ensure merchandising and product presentation is of the highest standard at all times, adhering to department planograms as advised

• Prepare customer orders in a timely, cost-effective and efficient manner

• To be familiar with and implement fresh food offerings and promotions

• Ensure fresh food equipment, service and storage areas are maintained to the required level of hygiene and that cleaning is carried out as per the documented programme

• Practice careful stock handling so as to minimise product waste

• Adhere to the department portion control policy

• Assist with stock-taking as directed by your manager

• Monitor and record critical food safety information and maintain necessary HACCP documentation

• Comply with all current food safety regulations & control systems ensuring products are stored, cooked and served in accordance with the BWG Food Safety Manual

• Comply with allergen information requirements including labelling and display of prepack and loose products in the department

• Contribute towards the department achieving symbol group awards through the store standards programme

• Cooperate and provide information as requested by external auditors visiting the premises

• To work collaboratively with management and all store employees in achieving department & store objectives

• To take responsibility for your health & safety and that of your colleagues and customers, and to take action to reduce risks and hazards

• To undertake other additional duties as may be assigned by management

• To participate in and complete all necessary training for the role as identified by management

• Previous experience in fresh food/deli department would be beneficial

• Knowledge in food safety, hygiene and HACCP would be beneficial

• Customer driven with great communication and interpersonal skills

• Hard-working and flexible, with the ability to work both as part of a team and on own initiative

• Professional & polite manner is essential

• Committed to continually improving department standards with an attention to detail

• Committed to delivering great customer experiences in a busy environment

• Enjoys working in a fast paced team environment and with a willingness to embrace new challenges