Area Care Coordinator- NYC

United States·New YorkFull Time Hourlymid

HealthcareCare CoordinatorHealthcare Non-Clinical

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Quick Summary

Overview

About SPEAR Physical Therapy SPEAR Physical Therapy is a premier provider of physical and occupational therapy services in the tri-state area. We're known for our award-winning "exSPEARience" - clinical excellence paired with 5-star customer service.

Technical Tools

HealthcareCare CoordinatorHealthcare Non-Clinical

About SPEAR Physical Therapy

SPEAR Physical Therapy is a premier provider of physical and occupational therapy services in the tri-state area. We're known for our award-winning "exSPEARience" - clinical excellence paired with 5-star customer service. At SPEAR, we're passionate about treating every patient like a close friend who just walked through our door.

Position Overview

We are seeking an experienced, dynamic Area Care Coordinator to lead and develop our Care Coordinator team across New York City, with a strong on-site presence and frequent travel to Brooklyn, Queens, and Staten Island. In this role, you'll support teammates who directly impact our patients' experience, ensuring SPEAR's mission, vision, and values are upheld to deliver exceptional care.

Provide on-site presence throughout assigned area locations

Train, mentor, and develop Care Coordinators to deliver exceptional customer service

Coordinate coverage when necessary and provide direct support when needed

Conduct regular coaching conversations to align team performance with SPEAR's values

Participate in monthly staff meetings to review performance metrics and build team camaraderie

Monitor front office KPI performance to reach best practice standards

Ensure adherence to established workflows and best practices

Partner with regional and clinical leaders to identify opportunities and resolve issues

Conduct regular clinic audits and site visits to maintain quality standards

Analyze front desk dashboards and performance metrics

Champion a culture of 5-star customer service across all locations

Oversee patient access initiatives and financial processes