Front Desk Associate/Site Manager - Full-Time

We are looking for positive and motivated professionals who would like to make a complete career change into property and HOA community management. We do not require prior experience, as we have our own education company that will provide you with an industry-leading educational foundation. The initial training will take one year, and you will be an industry expert in three years. You will also have mentors assigned to provide real-life support to advance your skill set. The education in community management will serve you well in future roles in our company or in your external career progression.

If you are a positive and engaged professional who is passionate about great customer service and desires to work for a company that is an innovator, and if you enjoy learning and problem-solving, are disciplined, organized, and an accountable team member, then this may be the right career move for you.

The Site Manager is responsible for driving to the communities we manage on a regular basis and making notations of non-compliant homeowners. For an informative role description, please visit https://spectrumam.com/DIL-Site-Manager.pdf. This position directly inspects homes for compliance by driving through neighborhoods Spectrum serves. These drives are completed in a company vehicle, but you may occasionally be asked to use your own vehicle to complete drives due to scheduling issues. (If this occurs, we do pay mileage for the use of your own vehicle)

• →

  Improve service by recommending improved processes and identifying new product and service applications

• →

  Work with homeowners regarding various issues involving compliance and resolution of those issues 

• →

  Respond to customer inquiries by first understanding the inquiry, then reviewing previous similar inquiries and responses, researching other information, assembling the information, forwarding the information to the customer, and verifying that the customer understands

• →

  Continually increase job knowledge by participating in educational opportunities, and read and understand governing documents of each homeowner’s association

• →

  Some of the properties that we manage may require you to walk some areas of the property.

• →

  If the vehicle provided for this role is not available to drive due to repairs or maintenance, you will need to be able to drive your personal vehicle during the whole time of the repairs/maintenance. Mileage reimbursement will be provided for the use of your personal vehicle.

• Answer phones & emails and respond to all voicemails in accordance with same-day response policy

• Become familiar with Association and Spectrum policies and procedures and develop a base knowledge of various departments to assist residents quickly and without escalation

• Accept and record payments for annual assessments, replacement amenity cards, rental fees & deposits and allocate them appropriately

• Submit invoices, process check requests for vendor payments, input receipts for credit card purchases

• Maintain log of ongoing projects, requests, concerns & issues, and follow up with the appropriate parties as needed for completion

• Logs correspondence with homeowners in company systems

• Communicates clearly, professionally, and accurately

• Maintains customer relationships by responding to inquiries, documenting actions, and resolving customers’ concerns

• Demonstrates integrity, honesty, and knowledge that promotes the Spectrum culture

• Maintains a calming demeanor during customer interaction and peak time

We are a dynamic and exciting team of great people with a mission to continuously provide excellent service to the communities we work with. In business since 2001, we manage hundreds of homeowners’ associations in Texas and Arizona. Our highly engaged culture drives who we are. We have been honored with the Best Places to Work award for 17 years running, showing we truly value our employees first! Our team enjoys an empowering work schedule, full benefits offering, generous PTO, a voice to make change, and opportunities to create good in your community.

Our vibrant culture is everything to us. We are only looking for professionals interested in joining and being part of a work family. The person next to you is incredibly important in how you measure your success. If someone asks for help you always volunteer just like they would do for you. We are all students and teachers on our teams.